E-commerce Operations Manager

2 weeks ago

Johannesburg, South Africa Smart Kitchen Co. Full time

The purpose of this role is to motivate and inspire the store teams to create an environment that ensures an exceptional customer experience while managing the day-to-day operations. Daily and weekly tasks include people management, compliance with safety standards, monitoring of inventory levels and shrinkage, effective shift scheduling to optimise labour hours and efficiency, and roll-out of commercial campaigns within the assigned region of Gauteng.

What You'll Do

**Provide support to store teams**
- Coordinate and facilitate regular meetings of store teams for the purposes of training, communication and planning.
- Provide support to Shift Leaders & Assistant Shift Leaders to assist them in creating and maintaining efficient, well informed and highly trained teams.
- Ensure that all teams are trained on company SOPs, protocols, procedures and
- systems

**Oversee Regional Operations**
- Ensure that all stores have access to, and are made aware of, the latest versions of all SOP’s, policies and other operational processes and procedures and that out-of-date instructions are removed promptly
- Maintain comprehensive knowledge of all SOP’s, policies and other operational processes and procedures in order to notice when stores are following operational instructions correctly
- Complete all operational tasks and trackers as instructed by a member of the
- management team in an accurate and timely manner
- Pursue continuous operational improvements in the region

**Demonstrate high levels of leadership**
- Lead with an entrepreneurial spirit that inspires out of the box thinking and shop owner mentality to impact business results
- Act as a liaison between the store teams and head office by providing insights and feedback to drive enhanced efficiencies
- Prioritise store performance issues, and immediately address any lapses in
- compliance with company policies or loss of store profitability
- Able to effectively lead through and adapt to change, taking the role of advocate in implementing any new systems including new ways of working.

**Qualifications**

What You'll Bring
- At least 3 years area / ops management experience in FMCG or hospitality managing multiple sites (non negotiable)
- Relevant tertiary degree or diploma in retail management, hospitality, logistics or equivalent
- The scale of our business would suit someone who has worked in a smaller independent retailer rather than a national retail chain
- Fully computer literate in Google Workspace and other modern collaboration tools
- High degree of commercial acumen
- Good communication and collaboration skills, high levels of accuracy and attention to detail
- Ability to build and maintain professional relationships and negotiate effectively
- Organised and efficient with good time management
- Able to solve problems independently, cope with volume and deadline stress
- Valid driver’s license and own transport essential
- Clear credit and criminal record

**Job Types**: Full-time, Permanent

Pay: R20 000,00 - R25 000,00 per month

Application Question(s):

- Give us a brief overview of how many people and locations you managed at a given time.
- Do you have a reliable vehicle?

**Experience**:

- ecommerce management: 3 years (required)

**Location**:

- Johannesburg, Gauteng (required)

Willingness to travel:

- 75% (preferred)

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