E-commerce Assistant

6 days ago

Kempton Park, South Africa Absolute Pets Full time

The **E-commerce Assistant** will be responsible for assisting and following up with all online customer queries. The individual will work with the rest of the E-commerce team to ensure that all customer queries, on demand orders and click and collects are seen to within the targeted time. The position is based at our Joburg Warehouse in **Kempton Park.**

**Duties and Responsibilities**:

- Communicate with customers in a friendly and professional manner and resolve any queries in an efficient manner.
- Ensure all GoFetch orders are picked, dispatched and received on time.
- Conduct follow-ups with PICUP when orders are running late.
- Ensure all stores have the relevant knowledge and materials related to GoFetch.
- Ensure that effective communication and customer service is conducted when there are orders that are late (as per the expected delivery date) or short delivered - both online and GoFetch.
- Communicate when order will be sent out short and obtains the customers' approval.
- Process all IBTs on an immediate basis (where applicable).
- Assist in conducting weekly/monthly cycle counts to ensure effective stock management.
- Effective stock management by ensuring there are limited damages and write-offs within the monthly budget or less than R1000.00 per month.
- Ensure damages and write-offs are processed before the 25th of every month.
- Processing of all GRVs and invoicing on an immediate basis.
- Assist when orders need to be booked with the courier service.
- Assist with picking and packing when needed.
- Conduct effective end-of-day housekeeping.
- Ensure no GoFetch orders are missed.
- Ensure the team are adding notes to the orders on Cloudbase.
- Ensure no orders are sent with the courier services as Express, Overnight or Sameday without the approval of your manager.

Working hours will be **Monday to Sunday, 08:00-20:00 shift work,** but may require additional hours should the business require it.

Part of the E-commerce assistant duties will be to be available during a busy sales period e.g. Black Friday.

**Skills and Specifications**:

- The E-Commerce assistant ought to possess good written and verbal skills in English should be an outstanding communicator.
- Should be very focused and hardworking
- Proficiency in Microsoft Office
- Strong administrative skills
- Needs to be able to carry, pack and move heavy items
- Detailed oriented.
- Organizational and planning skills.

**Education and Qualifications**:

  • E-Commerce Assistant

    4 weeks ago

    Kempton Park, South Africa Absolute Pets Full time

    The E-commerce Assistant will be responsible for assisting and following up with all online customer queries. The individual will work with the rest of the E-commerce team to ensure that all customer queries, on demand orders and click and collects are seen to within the targeted time. The position is based at our Joburg Warehouse in Kempton Park. Duties and...

  • E-Commerce Assistant

    2 weeks ago

    Kempton Park, Gauteng, South Africa Absolute Pets Full time R250 000 - R400 000 per year

    The E-commerce Assistant will be responsible for assisting and following up with all online customer queries. The individual will work with the rest of the E-commerce team to ensure that all customer queries, on demand orders and click and collects are seen to within the targeted time. The position is based at our Joburg Warehouse in Kempton Park.Duties and...

  • Bachelor of Commerce Honours in Investment

    2 weeks ago

    Hyde Park, South Africa HRInsync Full time

    **Bachelor of Commerce Honours in Investment Management Internship** **About** Specialist Independent Investment Management company with a focused selection of funds across equity, fixed income and multi asset strategies company. **Purpose** The intern will support the Portfolio Administration team to execute portfolio administration activities. You will...

  • Specialist: Digital Direct and Ota

    3 days ago

    Kempton Park, South Africa SAA Careers Full time

    **Job Purpose**: This role will lead the digital marketing, e-commerce, online travel agents and partners. It is responsible for all digital marketing strategies, platforms and operations. The central goal is to help growth the brand’s influence on the e-commerce platforms by promoting services, increasing traffic and conversions. This roles also evaluates...

  • Post Basic Qualified Pharmacist Assistant

    2 weeks ago

    Kempton Park, Gauteng, South Africa Dis-Chem Pharmacies Limited Full time R40 000 - R60 000 per year

    Dis-Chem Pharmacies require the services of a reputable Post Basic Qualify Pharmacist Assistant for their Glen Acres store. Your portfolio will cover the provision of pharmaceutical care by taking responsibility for the patient's medicine-related needs, and being accountable for meeting these needs.Minimum Requirements:Grade 12 / MatricBasic Pharmacist...

  • Flexographic Printer

    1 week ago

    Kempton Park, South Africa Sealed Air Full time

    Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. Our people are entrepreneurial innovators and problem solvers committed to bringing unique...

  • Procurement Specialist

    2 weeks ago

    Kempton Park, South Africa Sealed Air Full time

    SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. SEE strives to foster a caring, high-performance growth culture that will deliver consistent, sustainable...

  • Senior Financial Accountant

    3 weeks ago

    Kempton Park, South Africa Smith Garb & Associates Full time

    A completed B.Com Degree is essential (a B.Com (Hons) is advantageous, coupled with 5 years relevant Accounting experience in commerce. KPI's include : monthly duties including the guiding of Branch Co-ordinators on the correct allocation of monthly expenses and payments; perform variance analysis at month-end on the monthly income statement; authorize bank...

  • Plennegy Research: Pathology Graduate

    6 days ago

    Kempton Park, South Africa Plennegy (Pty) Ltd. Full time

    The above temporary position has become available in our Research Department. This role will primarily focus on assisting with routine laboratory tasks in the Pathology Laboratory **Responsibilities**: - Planting and maintaining plants destined for screening trials. - Collect and test plant/seed samples for pathogens. - Seed sample preparation for...

  • Electrical & Instrumentation Engineer

    1 week ago

    Kempton Park, South Africa Assign Services (Pty) Ltd Full time

    Overview A Tissue manufacturing company in Spartan Kempton Park is seeking a highly capable Electrical and Instrumentation Engineer . This role will report to the Engineering and Maintenance manager and the incumbent will lead and manage the electrical and instrumentation team. Responsible for electrical and instrumentation, safety systems, maintenance, and...