Quality Assurance Consultant

A position is available at Santam Broker Solutions: Operations – Shared Services for a Quality Assurance Consultant to be based in Cape Town / Johannesburg . Job Purpose The Quality Assurance Consultant monitors and analyses the interactions of agents and customers to provide feedback to the employees and managers on adherence to policies, procedures and...

**Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role Purpose** Perform quality...

**Introduction** Momentum Life is looking for a client focus and determined Quality Assurer to join our team. Myriad is Momentum's market-leading life insurance product, providing life cover to clients in South Africa. Our Myriad product aims to partner with our clients on their journey to success. We strive to find opportunities in every risk and ensure...

**Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Disclaimer** - As an applicant,...

**Introduction**- - Through our client-facing brands Metropolitan and Momentum, with Momentum Multiply (our wellness and lifestyle rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people...

**REQUIREMENTS** - Grade 12 - Relevant short course/degree/diploma - 5 years’ experience in: - Client services and administration and/or - Call centre administration and/or - Call centre quality assurance. - A customer service-oriented attitude - Familiarity with the Microsoft Office suite (incl. Word and Excel) - Familiarity with ticketing systems, e.g....

IntroductionThrough our client-facing brands Metropolitan and Momentum, with Momentum Multiply (our wellness and lifestyle rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow...

CLC is looking for Quality Assurance Specialist to integrate quality into the business by ensuring that every customer contact is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of customers immediate and future needs. To ensure call quality improves incrementally to reach a standard of 90% per call...

**Introduction**Role Purpose** - As a Quality Assurer (QA) (previously known as Quality Controller (QC)) within our Momentum Wealth Service Centre, your primary responsibility is to meticulously oversee data quality on business systems, ensuring compliance with standards while also upholding and monitoring the quality assurance process.Your duties will...

PROFILE Provide insight which is exercisable across the large part of the organization or by managing a team of managers by influencing outcomes. Oversee & coordinate assigned QA program in support of customer accounts, functional accounts, audit and inspection program, or QA quality management system at a regional and/or global levels. RESPONSABILITIES-...