Quality Assurance Consultant
1 week ago
**REQUIREMENTS**
- Grade 12
- Relevant short course/degree/diploma
- 5 years’ experience in:
- Client services and administration and/or
- Call centre administration and/or
- Call centre quality assurance.
- A customer service-oriented attitude
- Familiarity with the Microsoft Office suite (incl. Word and Excel)
- Familiarity with ticketing systems, e.g. Zoho desk or similar platforms
- Proficiency in English and Afrikaans
**DUTIES**
- Always be professional and ensure customer satisfaction is maintained and takes the highest priority.
- Proactively identify scenarios that may present a problem in the future - report on issues identified.
- Timeously highlight issues that need immediate attention.
- Analise outbound campaigns, client onboarding and client interactions on all platforms.
- Assist the QA Specialist with the coordination of training (teams and individuals).
- Assist the QA Specialist with the development and maintenance of onboarding manuals.
- Report weekly/monthly on individual agent performance in client engagement.
- Execute additional operational and administrative tasks as required.
- Liaise with Optimi Schooling departments on training and QA needs.
- Assist colleagues with overflow work.
The position is based in **Centurion**.
Work Location: In person
Application Deadline: 2025/02/22
-
Quality Assurance Consultant
4 weeks ago
Centurion, South Africa Sanlam Limited Full timeA position is available at Santam Broker Solutions: Operations – Shared Services for a Quality Assurance Consultant to be based in Cape Town / Johannesburg . Job Purpose The Quality Assurance Consultant monitors and analyses the interactions of agents and customers to provide feedback to the employees and managers on adherence to policies, procedures and...
-
Quality Assurance Consultant
24 hours ago
Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time**Gauteng**, Centurion** **R25'000.00 - R30'000.00 Monthly** CLC is seeking a Quality Assurance Specialist, specialising in Short-Term Insurance Claims quality control. Quality Assurance Consultants play a significant role in ensuring the claims handling process meets certain desired regulations and acceptable standards. They formulate and direct the...
-
Quality Assurer
1 week ago
Centurion, South Africa Momentum Life Full time**Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role Purpose** Perform quality...
-
Quality Assurer
3 days ago
Centurion, South Africa Momentum Life Full time**Introduction** Momentum Life is looking for a client focus and determined Quality Assurer to join our team. Myriad is Momentum's market-leading life insurance product, providing life cover to clients in South Africa. Our Myriad product aims to partner with our clients on their journey to success. We strive to find opportunities in every risk and ensure...
-
Quality Assurer
6 days ago
Centurion, South Africa Momentum Life Full time**Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Disclaimer** - As an applicant,...
-
Quality Assurer
24 hours ago
Centurion, South Africa Momentum Life Full time**Introduction**- - Through our client-facing brands Metropolitan and Momentum, with Momentum Multiply (our wellness and lifestyle rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people...
-
Quality Assurer
1 week ago
Centurion, Gauteng, South Africa MOMENTUM LIFE Full time R500 000 - R750 000 per yearIntroductionThrough our client-facing brands Metropolitan and Momentum, with Momentum Multiply (our wellness and lifestyle rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow...
-
Quality Assurance Specialist
2 weeks ago
Centurion, South Africa CLC Full timeCLC is looking for Quality Assurance Specialist to integrate quality into the business by ensuring that every customer contact is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of customers immediate and future needs. To ensure call quality improves incrementally to reach a standard of 90% per call...
-
Quality Assurer
2 weeks ago
Centurion, South Africa Momentum Investments Full time**Introduction**Role Purpose** - As a Quality Assurer (QA) (previously known as Quality Controller (QC)) within our Momentum Wealth Service Centre, your primary responsibility is to meticulously oversee data quality on business systems, ensuring compliance with standards while also upholding and monitoring the quality assurance process.Your duties will...
-
Associate Director Quality Assurance
24 hours ago
Centurion, South Africa Novasyte Full timePROFILE Provide insight which is exercisable across the large part of the organization or by managing a team of managers by influencing outcomes. Oversee & coordinate assigned QA program in support of customer accounts, functional accounts, audit and inspection program, or QA quality management system at a regional and/or global levels. RESPONSABILITIES-...