Sales & Marketing Coordinator

**Company Description** Join** us at Accor,**where** life pulses**with** passion**

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

**Hospitality**is** a**work** of**heart**,**
**Join** us and**become** a**Heartist**.**
**Job Description** Scope of Position**:
A detail-oriented sales and marketing coordinator to contribute to the achievement of sales and marketing targets by supporting sales and marketing manager, coordinating sales site inspections, support digital marketing strategies and maintaining good customer relationships. The sales and marketing coordinator's responsibilities include supporting sales, ensuring client satisfaction, coordinating with other departments, problem solving, handling administrative duties, and sending out quotations timeously.

**Sales and Marketing Coordination**:

- Helping the sales and marketing managers to improve their productivity by contacting customers to arrange site inspections and ensuring all Managers have high-quality, up-to-date support material.
- Following up on quotes and assisting with conversion.
- Collaborating with other departments to ensure sales, marketing, queries, and events are handled efficiently.
- Developing and maintaining online filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department.
- Preparing a function sheet and coordinating precon and post mortem of events.
- Making the company's services as attractive to potential customers as possible.
- Ensuring adherence to laws, regulations, and policies.
- Collaborating with External Marketing Consultants to ensure that the Digital Strategy is aligned with all marketing efforts and that all collateral is aligned to promote the image of Pullman Hotel Cape Town City Centre Hotels.
- Coordinate digital media related queries
- Manage Trip-advisor listing, Q&A and responds to reviews
- Innovate, implement and drive ACCOR local campaigns, events.
- Manage Pullman Hotel Cape Town City Centre website with External Marketing Consultants
- Distributing approval contracted rates, with client follow up and record or report keeping.
- Assisting with any administration related functions.

**Operational duties**:

- Maintain a thorough knowledge of the room locations, types of rooms, package plans and all hotel facilities
- Conduct regular walk about and site inspections to familiarize with current hotel operational standards. Report any concerns to the Sales Manager or Director of Sales and Marketing.
- Be available to assist with site inspections for potential clients
- Be available during busy periods to oversee events, which may be over weekends or late evening.

**Systems & Procedures**:

- Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures
- Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals
- Complete all duties and ensure a concise hand over
- Train and familiarize yourself with all Accor Sales and Marketing related training, especially the mandatory trainings that are required for your position.

**Guest service and Employee Relationships**:

- Always Recognize and greet the guests first
- Respond to any reasonable tasks as assigned by superiors
- Provide efficient, friendly, and professional service to all guests
- Guest needs and requests are anticipated and acted upon immediately in an efficient manner. Requests outside area of authority are referred immediately to the appropriate personal and followed up on to ensure the Guest is ultimately satisfied
- Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction
- Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on