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System Support Analyst

2 weeks ago

East Rand, South Africa Zeal HR Full time

**Introduction**:
Are you an ERP guru? Then this opportunity as a Systems Support Analyst with a JSE listed manufacturing company could be a great move The role is based at their Shared Services ICT division in Springs.

**Key role**:
The incumbent you will be responsible for the support and maintenance of various systems, including the company’s core ERP system: JD Edwards. You will make sure various integrations are supported and maintained, keep up-to-date knowledge of functionalities, customization, and integration.

**Requirements**:

- B.Com degree in Accountancy or equivalent
- At least 5 years’ System Support or Supply chain experience;
- Strong Technical experience;
- Project Management using Prince2 Methodology;
- In depth knowledge of business systems and operations;
- ERP System experience: JD Edwards, SAP or Navision; and
- Process Improvement Experience.
- Logical thinker with strong troubleshooting skills
- Good presentation skills

**Primary duties**:

- Improves systems by studying current practices and designing modifications;
- Recommends controls by identifying problems and writing improved procedures;
- Maintains system protocols by writing and updating procedures;
- Provides references for users by writing and maintaining user documentation; providing help desk support and training users;
- Maintains user confidence and protects operations by keeping information confidential;
- Prepares technical reports by collecting; analysing; summarizing information and trends;
- Contributes to team effort by accomplishing related results as needed;
- Promoting Process Improvement;
- Familiar with testing methodology and able to perform unit testing on software;
- Develop reporting according to specifications from business;
- Attend to audit queries as and when required; and

**Salary**: Market related

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