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E-commerce Sales Assistant
2 weeks ago
_**Gem Schoolwear based in Durban CBD has an opening for an E-Commerce Sales Assistant.**_
- **Position is full time: Monday to Friday and half day on Saturday,**_
- **Minimum Requirements**:_
2 Years E Commerce Sales Experience
Completed Matric
Must be computer literate - Microsoft Office incl. Excel, Word, (Adobe Illustrator / Photoshop is a plus)
Extremely well organised
Experience working on an eCommerce site Backend (preferably Shopify, Wordpress, Woocommerce)
Experience working with customers
Experience working with courier companies
Experience with Google Ads, Facebook Ads, Instagram Ads
Social Media administration experience
Accountability
Strong attention to detail
People Management Skills
Great Time Management
Good communication skills in English and Zulu
Ability to work in a team
- **Responsibilities Include**:_
Manage ecommerce platform, update product listings, and monitor online sales performance.
Creating and Managing Social Media Posting and Interaction
Communicating with customers regarding products, sizing, pricing and marketing
Fulfilling online orders
Following up with courier companies on deliveries / shipments
Ensure orders are dispatched in a timely manner and update the system accordingly.
Assist with managing product inventory, including updating stock levels and handling product returns.
Track stock levels and assist in reordering products when needed.
Ensure product listings are accurate and up to date.
Calling customers on the phone and assisting them in real time.
Troubleshoot issues related to shipping, returns, refunds, and product availability.
Provide timely solutions to customer concerns to maintain high satisfaction levels.
Update and maintain product listings, prices, and descriptions across e-commerce platforms.
Assist in integrating new technologies, systems, and processes to improve operational efficiency.
Support the implementation of promotions, discounts, and offers.
Work closely with the logistics, sales, and marketing teams to ensure smooth operations.
Assist with the coordination of marketing campaigns, sales promotions, and product launches.
Monitor the quality of products and service provided, ensuring consistency and accuracy.
Report discrepancies in product details or order fulfillment to the appropriate team members.
Ability to handle multiple tasks & meet deadlines in a fast-paced environment.
Assist in sales activities, including customer inquiries, order processing, and product recommendations.
Coordinate with various departments to ensure timely order fulfillment and delivery.
Generate sales reports, analyze data, and provide insights to improve sales strategies.
Assisting instore customers
Any other general duties
Functions within the role are including the above but are not limited to any administrative and operational duties within the entity as seen fit by line management.
**PLEASE DO NOT APPLY SHOULD YOU NOT MEET THE ABOVE REQUIREMNTS**
Only shortlisted applicants will receive a reply, if you have not received a reply within 30 days, you have not been shortlisted.
Pay: R7 000,00 per month
**Education**:
- High School (matric) (required)
**Experience**:
- E Commerce Sales: 2 years (required)
- Social Media Administration: 1 year (required)
- Shopify, Wordpress or Woocommerce: 2 years (required)
Work Location: In person
