Area Manager

**What you will love doing in this role**

**Performance Management**
- Achieve and exceed sales and profitability targets for all stores in the area.
- Leverage data-driven insights to improve store performance, including conversion rates, New Accounts, and Average basket size.
- Develop and implement targeted action plans that address any identified areas of improvement.
- Ensure stores maintain high standards of customer service and brand experience.

**Product**
- Visual Display Management: Ensure that all stores maintain world-class visual displays that align with brand standards.
- Personal Stylists Culture: Foster a culture where staff act as personal stylists, assisting customers in creating a home they love through expert product recommendations and styling advice.
- Guideline Implementation: Oversee the consistent implementation of visual merchandising guidelines across all stores, ensuring every location reflects the brand’s aesthetic and quality.
- Performance Metrics: Drive performance improvements through effective visual merchandising strategies that enhance gross profit (GP) and average item value.
- Innovation: Regularly assess and update display techniques to stay ahead of market trends and competitor offerings.

**Expand into new markets**
- Assist in identifying potential new store locations and market opportunities.
- Execute activations within neighboring towns to drive new foot traffic.
- Support new store openings, refurbishments, and store relocations.
- Collaborate with marketing to execute promotional campaigns.

**Optimize risk and drive efficiencies**
- Mitigate risk associated with cash, stock, OHASA and regulatory requirements in all stores in the area
- Improve the Goods Returned rate to achieve targets for all stores in the area
- Ensure all stores adhere with company policies, procedures, and operational standards.
- Conduct regular store visits to assess merchandising, stock levels and obsolescence, and adherence to visual guidelines.
- Address operational issues and escalate where necessary.
- Improve fraud detection skills in-store through collaboration with Fraud and Training.

**People Management & Leadership**
- Lead, coach, and develop Store Managers and their teams.
- Drive employee engagement and maintain a positive working environment.
- Manage performance, conduct appraisals, and implement corrective actions where needed.
- Ensure effective succession planning and staff development programs for key positions in the area.
- Manage performance in alignment with HR practices, and competently address cases of misconduct at a store level and/or disciplinary hearing stage.

**Living the values**
- Live and behave in alignment to the company values and promises.
- Drive value-driven behavior in all stores in the area
- Be receptive to feedback and have the courage to share ideas, feedback and suggestions in the right tone and the right forum

**What you’ll need to do this role**
- Diploma or Degree required in Retail management, business management, or similar
- Minimum of 5 years’ experience in retail sales
- Minimum of 5 years’ experience in a management position
- A valid South African driver’s license

**What we will love about you**
- Ethical and professional self-starter with high energy levels.
- Excellent planning and organizational skills with a customer centric attitude.
- Natural leader with the ability to mentor and inspire.
- Deadline and target driven with great attention to detail.
- Excellent communication and motivational skills with the ability to communicate at all levels.
- Ability to work well under pressure and manage stress effectively.
- Adaptable, flexible with loads of initiative.

**Behaviors we love**
- Wow my **customer**
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as?**my own**
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a **team**
- Be helpful
- Be inclusive
- Find the fun