Quality Assurance Specialist

We are seeking a **Quality Assurance Specialist** to ensure our property management software is reliable, user-friendly, and high-performing, supporting the product team sitting **on-site in Somerset West, Cape Town**.

In this role, you’ll collaborate with product and development teams to test, refine, and improve our solutions while driving continuous quality improvements.

**OUTCOMES**
- What does success look like?_

The Quality Assurance Specialist ensures that all software products delivered to clients are reliable, user-friendly, and compliant with industry standards. Success will be measured by:

- Delivering consistently high-quality releases with mínimal defects in production.
- Ensuring all testing processes are well-documented, repeatable, and aligned with product requirements.
- Contributing to the continuous improvement of QA frameworks, automation, and testing efficiency.
- Enabling faster delivery cycles without compromising quality by collaborating effectively with product managers, developers, and other stakeholders.

**CONTEXT**
- Where will the work be happening?_

This role operates within a **property management software company** focused on delivering innovative, cloud-based solutions to property managers and their clients.
- The Quality Assurance Specialist will work as part of an **Agile Scrum team**, collaborating closely with developers, product owners, and other QA professionals.
- The role requires **proactive engagement in sprint planning, testing, and release activities**, ensuring alignment with business objectives.
- The environment values **automation, continuous integration, and continuous improvement** to enhance product quality and customer satisfaction.
- The QA Specialist is expected to balance **tactical testing tasks** (manual and automated) with **strategic process improvements** that scale with the company’s growth.

**COMPETENCIES**
- What does the person need to bring to be successful?_

**Knowledge & Experience**
- 2-3 years of proven experience as a Quality Assurance Specialist or similar role, ideally in **cloud-based SaaS products**.
- Experience with QA methodologies, tools, and processes, including both manual and automated testing.
- Exposure to **automation frameworks** and test case reusability.
- Knowledge of relevant regulatory standards and best practices in software quality.
- Background in or exposure to the **property management industry** (advantageous).

**Skills & Attributes**
- Strong analytical and problem-solving skills, with attention to detail.
- Ability to document QA activities, create audit reports, and build training/operating manuals.
- Excellent communication skills—able to discuss issues and solutions with both technical and non-technical stakeholders.
- Adaptive and collaborative mindset; thrives in an **iterative, learning-oriented environment**.
- Self-driven with a focus on **continuous improvement** in testing processes and tools.

**CUSTOMER**
- Who is this for?_

The Quality Assurance Specialist’s work directly impacts:

- **End Users (Property Managers & Tenants)**: Ensuring the software is intuitive, stable, and reliable, enabling property managers to operate efficiently and tenants to have a seamless experience.
- **Internal Teams (Product & Development)**: Providing confidence that features meet requirements and perform as intended, allowing teams to innovate and release faster.
- **The Business**: Protecting brand reputation by preventing defects, reducing support overhead, and ensuring compliance with regulatory standards.
- The ultimate customer expectation is **trust**—that the software will consistently deliver the promised value without disruption. The QA Specialist plays a critical role in safeguarding this trust.

**Requirements**:

- Ideal Profile Snapshot_
- 2-3 years’ experience as a Quality Assurance Specialist or similar role, ideally with cloud-based software.
- Strong knowledge of QA methodologies, tools, and best practices.
- Experience with test automation tools (advantageous).
- Familiarity with the property management industry (advantageous).
- Understanding of relevant regulatory and compliance standards.
- Excellent analytical, documentation, and problem-solving skills.
- Strong communication skills, both written and verbal.
- High attention to detail and commitment to quality.
- Relevant QA training or certifications preferred