Dutch Speaking Senior Technical Support Executives
7 days ago
Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.
**12-18 months’ work experience** in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc. Intermediate knowledge of **T/S Small Forms (iOS, Andrioid, Windows**) Intermediate knowledge of **T/S OS (Windows XP-10), Browsers, MS Office suite,** of **O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions Intermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers. **Basic networking knowledge
**Experience (12-18 Months)**
Willingness to work in rotational shifts
Experience of at least 12 - 18 months working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution. **Understanding of ITIL working practices**
Problem solving associated with a mixed computing environment.
**Salary**: R180,000.00 - R250,000.00 per year
Ability to commute/relocate:
- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- 12-18 months’ work experience in Service Desk: 1 year (required)
- 12-18 month exp within a busy ICT service desk: 1 year (required)
**Language**:
- Fluent Dutch (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
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