Microsoft Dynamics Ax Support Intern

2 weeks ago


Isando, South Africa ITrain Full time

Seeking an IT Graduate to take part in an internship at a logistics/ fleet management company.

Job description includes:
System Support:

- Provide support and maintenance of IT systems by assisting and solving queries
- Administration of the help desk system e.g. allocating calls, closing calls etc.
- Logging of incidents with accurate detail
- Testing of errors by recreating errors reported and following through to resolution
- Resolve calls logged by users within agreed SLA’s
- Provide first line support
- Analyze and solve problems.
- Identify recurring problems
- Resolve data problems in conjunction with business and development team
- Report writing using relevant report package

System Training
- Preparation and maintenance of training manuals
- Documentation of system changes

System Administration
- Maintaining of system set-ups
- Maintenance of user profiles
- Maintenance of supervisory codes
- Resetting of passwords
- Creation and retirement of users
- Termination of user system processes
- Set up and maintenance of automated reports
- Monitoring of system problems, exceptions and communications
- Maintenance of system printing services

System Testing
- Testing of system enhancements and developments

Projects
- Perform tasks on projects as assigned by project manager which may include, but not be limited to:

- As Is Analysis
- Training
- User Handholding
- System set ups
- Data clean ups.

**Job Types**: Full-time, Internship
Contract length: 12 months

**Salary**: R7,500.00 per month

Application Question(s):

- Do you have experience/ knowledge of Dynamics AX?
- Why are you the right person for this internship?


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