Microsoft Dynamics Ax Support Intern
2 weeks ago
Seeking an IT Graduate to take part in an internship at a logistics/ fleet management company.
Job description includes:
System Support:
- Provide support and maintenance of IT systems by assisting and solving queries
- Administration of the help desk system e.g. allocating calls, closing calls etc.
- Logging of incidents with accurate detail
- Testing of errors by recreating errors reported and following through to resolution
- Resolve calls logged by users within agreed SLA’s
- Provide first line support
- Analyze and solve problems.
- Identify recurring problems
- Resolve data problems in conjunction with business and development team
- Report writing using relevant report package
System Training
- Preparation and maintenance of training manuals
- Documentation of system changes
System Administration
- Maintaining of system set-ups
- Maintenance of user profiles
- Maintenance of supervisory codes
- Resetting of passwords
- Creation and retirement of users
- Termination of user system processes
- Set up and maintenance of automated reports
- Monitoring of system problems, exceptions and communications
- Maintenance of system printing services
System Testing
- Testing of system enhancements and developments
Projects
- Perform tasks on projects as assigned by project manager which may include, but not be limited to:
- As Is Analysis
- Training
- User Handholding
- System set ups
- Data clean ups.
**Job Types**: Full-time, Internship
Contract length: 12 months
**Salary**: R7,500.00 per month
Application Question(s):
- Do you have experience/ knowledge of Dynamics AX?
- Why are you the right person for this internship?
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