Manager - Cvm Postpaid Lifecycle.consumer Post Paid and Home
2 days ago
**Mission / Core purpose of the Job**
Build life cycle journeys to grow subscriber value and loyalty by developing deep base understanding, spanning across consumer postpaid thereby finding commercial opportunities to be unlocked. Enable the customer base management strategy and campaign roadmap by performing deep base analytics, identifying commercial opportunities which supports the overall CVM strategy by increasing offer relevance and revenue uplift. Translate the opportunities into private offerings to address each of the lifecycle stages of a customer. This role focuses on maximizing customer lifetime value, reducing churn, and driving revenue growth through data-driven, personalized engagement across the customer journey.
**Lifecycle Development**:
Define and implement the postpaid customer lifecycle strategy, including onboarding, engagement, up and cross sell, retention, and win-back programs.
**Campaign Management**:
Lead the design, execution, and optimization of targeted CVM campaigns across inbound, outbound and digital channels using advanced segmentation and analytics.
**Customer Segmentation & Insights**:
Utilize customer data and predictive models to create actionable segments and drive personalized experiences. Drive NBX campaigns across lifecycle stages.
Performance Monitoring & Reporting:
Track KPIs such as Churn, ARPU, NPS, and Campaign ROI. Provide insights and recommendations to improve performance.
**Cross-functional Collaboration**:
Work closely with product, digital and customer care teams to ensure alignment and integration of lifecycle initiatives.
**Innovation & Continuous Improvement**:
Drive innovation through A/B testing, machine learning integration, and agile marketing practices
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Johannesburg, South Africa MTN Full time**Mission / Core purpose of the Job** To lead and manage the strategy, execution, and performance of customer retention and upgrade programs across the postpaid & residential base. The role focuses on reducing churn, increasing customer lifetime value, and driving revenue growth through proactive and reactive retention strategies and seamless upgrade...
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Head of Postpaid Cvm.consumer
1 week ago
Johannesburg, South Africa MTN Full time**Mission/ Core purpose of the Job**: The Head of Postpaid Customer Value Management (CVM) - is responsible for developing the Customer Value Management (CVM) Postpaid strategy. This would cover the postpaid base management and development, postpaid retention & upgrade strategies, churn strategies, recharges and targeted campaigns
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Johannesburg, South Africa MTN Full time**Mission/ Core purpose of the Job** Evaluate the financial and operational performance of postpaid (consumer and enterprise) campaigns across all communication/ touch point channels, suggesting enhancements to the leads and communication strategy and well as model performance.
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Johannesburg, South Africa MTN Full time**Mission/ Core purpose of the Job**: The Campaign Operations specialist is responsible for the end-to-end coordination, implementation, execution, control and measurement of CVM campaigns within agreed time, budget and quality.
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Head - Postpaid Product and Pricing.consumer
1 week ago
Johannesburg, South Africa MTN Full time**Mission/ Core purpose of the Job** To drive the effective implementation and oversight of the overall Postpaid product portfolio and experience design strategies, ensuring continuous improvement to the overall combination of services provided to the segment in order to maximize market penetration, growth, and profitability, through an enhanced customer...
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Cvm Data Analyst
7 days ago
Johannesburg, South Africa aYo Holdings Full time**Job purpose** If you are highly analytical and data-driven, then this is the role for you as the CVM Analyst will be crucial in delivering the CVM strategy for aYo Holdings. As a CVM Analyst you will be responsible for conducting in-depth analysis of customer behaviour and market trends to inform the development and execution of our customer value...
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Johannesburg, South Africa MTN Full time**Company Overview, Vision & Values** We at MTNSA are a purpose and value-led organization. At MTNSA, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered...
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Technology Specialist Cvm Systems
7 days ago
Johannesburg, South Africa People Source Full timeThis role will involve ensuring the delivery of all Business Requirement related to Customer Value Management (CVM) ecosystems by delivering real-time, contextual, Omni Channel, distributed, n-tier & highly available Telecommunications grade systems with extremely low latencies and high transaction throughputs thereby effectively supporting the CVM Business...
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Post Production Supervisor
2 weeks ago
Johannesburg, South Africa Pitch Black Post Full timePitch Black Post is a leading post‑production facility based in Johannesburg, working across film, TV, and digital content. We pride ourselves on craft, collaboration, and creative excellence – from picture to sound to delivery. We're looking for a Post Production Supervisor to join our team – someone who's equal parts organised, technically sharp, and...
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Post Production Supervisor
4 days ago
Johannesburg, Gauteng, South Africa Pitch Black Post Full time R120 000 - R180 000 per yearPitch Black Post is a leading post-production facility based in Johannesburg, working across film, TV, and digital content. We pride ourselves on craft, collaboration, and creative excellence - from picture to sound to delivery.We're looking for a Post Production Supervisor to join our team - someone who's equal parts organised, technically sharp, and...
