Command Centre Operator

**Job Description**:
**Your role responsibility will be to**:
BankservAfrica’ s payment clearing services enable the smooth, efficient processing and settlement of millions of interbank transactions daily, across the digital, retail, financial, bulk-clearing and across regions
- Command Centre operators performs Start of Day procedures on backend systems as per run instructions.
- Command Centre operators performs Back-end and Front-End Delivery Clean-up as per run instructions.
- Ensure all Core processes are set to Active state and Start Core processes
- Ensure all Applications are in running mode.
- During processing ensure that all execution jobs completed successfully
- Ensure processing of inward and outward batch files across all production services.
- During processing confirm that all End of Day processes complete successfully.
- Execute daily backups and confirm that processing complete successfully.
- During processing ensure that all Settlement notification message are submitted to SARB/SAMOS for settlement and acknowledgement 298 messages are received back on the day
- Ensure all Settlement reports are signed and filed.

**Service Monitored by the Command Centre Operations include**
- Batch Services
- EFT - Electronic Funds Transfer,, ICMS / NCMS - Integrated Cash Management Service, DMC&S - Dual Message Clearing & Settlement, AC - Authenticated Collections / Mandates, AVS Batch - Account Verification Service, RTC Batch, ATM Batch, POS SMS Batch TCIB - Transactions Cleared on Immediate Basis
- Realtime Services
- ATM SMS, POS SMS, DMS, RTC, AVS Real-time, CNP 3D Secure, MasterCard, UPI, AC Real-time
- Fraud
- TFM
- Settlement
- Samos / Settlement (All settlement notification Messages),Swift
- All Settlement notification messages.
- File Delivery Monitoring

**Problem resolution**
- Following on Rejected files, Duplicate file checking, Incorrect File Structure, File/s acknowledgement not received from bank/s. CSP and Direct submission users, Contacting bank/s that performs below the required success threshold of 98.5 % for online transactions. Updating of user profile e.g., Limits / Nominated details / Generation numbers (Office hours and After hours) Line reporting (Banks, Telco’s, Internal Network Support, Managed Network Services
- Proactive monitoring, identification, and escalation to ensure resolution of problems occurring in the operational environment and to minimize or eliminate the impact on processing. Continual follow up on calls logged until closure (SLA)

**Escalation and Communication and reporting responsibilities**
- Ensure timeous and accurate logging of Incidents and RFS when they occur (as per SLA)
- Report and escalate any alerts or anomalies detected by the monitoring and processing of services
- Report any end user technology /equipment malfunction to IT Support
- Timeous and accurate Customer communications (Within SLA) to Management/Internal and external stakeholders, PASA & SARB
- Provide accurate and timeous communication
- Initiate bridge call with all the relevant technical teams and incident management (record the bridge call by logging an RFS) when there is a Major Incidents
- Monitor alerts, evaluate and action level 1 & 2 escalate level 3 alerts to appropriate technical support teams
- Proactively identify system / processing issues through the effective monitoring, escalate any abnormalities to the correct internal and external clients as per escalation procedure “SMS and E-Mail” notifications
- Deliver on Corporate score card and BU goals accurate Communication and feedback to clients and customers relating to any operational issues and queries detected
- Ensure that all regular run sheets, hand over documents, are updated and signed off daily. Anomalies to be carried to the next shift and managed until resolved

**Command Centre Operators: Compliance and Risk**
- Operate as per standard operating procedures
- Deliver on internal and external stakeholder requirements/SLA’s
- Manage and maintain good stakeholder relationships
- Comply with relevant policies & procedures, regulation, and legislation
- Ensure all policies and procedures are read, understood, and acknowledged
- Provide input into relevant policies and procedures
- Identify and escalate risks appropriately
- Assist fellow team members to ensure understanding of required deliverables and stay abreast of technical skills
- Contribute to the development of a positive team culture

**QUALIFICATIONS / KNOWLEDGE**
- Matric
- Required computer literacy levels
- Command / Service experience
- Exposure to core AWS services and AWS CLI
- Basic knowledge of Linux commands
- Basic knowledge in writing queries in POSTGRES

**EXPERIENCE**
- Experience in 24x7 monitoring operating systems
- Minimum 3 years’ experience in related field (payments operator) advantage
- Good knowledge on payments domain and understanding of payments process flow
- Exposure to any Fraud Management system
- Experience with d