Receptionist

**ROLE PURPOSE**

To receive visitors and manage the switchboard at all times. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

**KEY RESPONSIBILITIES**include the following. Other duties may be assigned.
- Operates the switchboard to answer, screen, and direct calls, and takes messages as required.
- Directs call to the required person, or decides on the most appropriate person for responding to specific questions.
- Provides information about the establishment such as location of departments, offices or employees within the organisation, or services provided.
- Receives and directs all visitors to the correct locations.
- Other duties may also be assigned.

**Process Management**
- Escalates queries to Relationship Manager or sales and service team.
- Provides feedback to clients on status of requests.
- Escalates clients’ requests for permanent withdrawal to the Relationship Manager.
- Processes collection requests for new and returned boxes and files on the system.
- Liaises with clients for confirmation of collection and packing dates.
- Processes orders for media items as per client requests.

**MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE**:_The requirements listed below are representative of the knowledge, skill, and/or ability required._
- Grade 12. Diploma or Certificate in Office Administration / Customer Service / Business Administration / Call Centre or Secretarial. Bachelor’s Degree preferred.
- Minimum 2-3 years reception and switchboard experience.
- Must be well groomed, presentable and well spoken.
- Exceptional customer service skills and professional phone manner to clients and employees
- Overachieving attitude and enhanced work ethic.
- Extremely capable of keeping reception area clean and organised.
- Must have excellent English written and communication skills.
- Must be able to multitask.
- Must be able to prioritise multiple tasks.
- Must have excellent organisational skills.
- Must have excellent interpersonal skills.
- Must be able to take initiative and problem solving abilities.
- Must be accurate and have attention to detail.
- Must be dependable.