Ops Specialist: Campaign Operations

1 week ago

Centurion, South Africa Telkom SA Limited Full time

**Core Description**:
Responsible for supporting the CVM campaign specialists in the planning and execution of targeted campaigns/ programs/ processes in support of defined segment strategies. The focus will be on the customer lifecycle, and may include acquisition, on-boarding, up-sell/cross sell, usage stimulation, recharge contextual offers and churn prevention.

**Competencies**:
FUNCTIONAL KNOWLEDGE
Marketing; Marketing Procedures; Negotiation; Business Acumen Customer Insight/ Research; Customer Value Management; Business Acumen; Direct Campaign Management/ Direct Marketing/ CRM; Direct Marketing Principles; Telecommunication Industry; Market Trends; Stakeholder Management;Campaign Management

FUNCTIONAL SKILLS
Planning, Organising & Execution; Presentation Techniques; Computer Applications; Project Management; Negotiation Techniques; Writing Techniques; Creative; Planning; Analytical Thinking; Marketing Techniques; Interpersonal; Cross-functional teamwork

ATTITUDES/ LEADERSHIP COMPETENCIES

Customer focus; Proactive; Innovative; Stress tolerant; Assertive; Integrity; Drive for Results; Creative; Strategic thinking; Communicating with Impact; Opportunity driven; Team Work; Values aligned to Telkom's values (CHART); Cost Conscious; Goal Orientated; Committed; Punctual

**Responsibilities**:
See JD for detailed responsibilities:
OUTPUT 1
Assist in operationally develop acquisition, on-boarding, growth stimulation and retention campaigns

OUTPUT 2
Manage Implementation of campaigns

OUTPUT 3
Monitor and Report on Performance

**Required Certification**:
None

**Qualifications**:
Relevant 3 year Degree/ Diploma (at least NQF level 6) in IT/ Marketing/ Business Management

**Experience**:
3 Years relevant experience; Telecommunications experience will be an advantage

**Special Requirements**:
Valid driver's license
Willing to travel

**Comments**:
To view the job description please click on the Job Description attachment.

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