Desktop Support Technician

2 weeks ago

Centurion, South Africa TSU International Full time

**Responsibilities**:

- Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
- Assist with user account management, including creating, modifying, and deactivating accounts as needed.
- Collaborate with senior IT staff to escalate complex technical issues and follow up until resolution.
- Perform routine maintenance tasks such as software updates, system backups, and antivirus management.
- Document support activities, procedures, and resolutions for future reference.
- Participate in IT projects and initiatives, providing technical assistance and support as required.
- Stay informed about emerging technologies and industry best practices to enhance technical skills and knowledge.

**Requirements**:

- Minimum of three years of experience working on a helpdesk or in a desktop support role.
- Proven track record in providing technical support and troubleshooting IT issues.
- Experience with desktop hardware setup, configuration, and troubleshooting.
- Familiarity with basic networking concepts and protocols.
- Strong communication and interpersonal skills with the ability to effectively communicate technical information to non-technical users.
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.

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