Service Desk Agent

Applications are invited for the **Service Desk Agent** position to be based in Pretoria. **About the role**: The Service Desk Agent provides first - and second-line support to customers, striving to first call resolution and providing basic to advanced troubleshooting on customer-side faults. **Key Responsibility Areas will include, but not be limited...

**Full job description** We are recruiting for a **Service Desk Agent**role. The role will be based in Pretoria, Gauteng. **Key responsibilities**: - Logging all relevant incident/service request detail on the call tracking system - Providing first-level support through taking calls - Handling the resulting incidents or service requests using the...

Discovery – Group Information Services / Technology Services Talent Pool: Service Desk Agent (Junior) About Discovery Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of...

SUMMARY The Service Desk Lead is responsible for overseeing the daily operations of the IT service desk team. POSITION INFO An established company within the financial sector is seeking to hire a highly skilled and experienced Service Desk Lead to join their team. This is an excellent opportunity for an individual with excellent verbal and written...

Our client with a national footprint requires a well skilled and expert Service Desk Lead to fulfill the following duties: Education: Matric Relevant IT diploma or degree Minimum of 5 years helpdesk experience in a call center environment of which 2 years of supervisory or team lead experience within a service desk or helpdesk Strong technical knowledge of...

A leading financial services firm seeks a Service Desk Lead to manage daily service desk operations, provide high‑level technical support, and lead the IT technician team. The role focuses on resolving complex incidents, driving service improvements, and collaborating across teams to enhance IT service delivery and user satisfaction. Responsibilities...

A leading financial services firm seeks a Service Desk Lead to manage daily service desk operations, provide high‑level technical support, and lead the IT technician team. The role focuses on resolving complex incidents, driving service improvements, and collaborating across teams to enhance IT service delivery and user...

Managing the reception duties will be second nature to you! You will have brilliant communication and people skills. Instinctively you will want to make every guest feel special, treat them as individuals and be able to gauge just how local they want to be. Most importantly, we just want you to be you, more details send your CV via whatsapp...

**Synopsis** My client is seeking a Quality Assurance Agent with 5+ year’s quality management experience in a Call Centre environment to join their team on a 3 year contract. **Qualification and Experience** - Grade 12 - Certificate in Quality Assurance - Experience: Minimum 8 years (preferably over 10 years) in quality management, including: Quality...

A leading financial services firm is seeking a Service Desk Lead in Pretoria to manage daily service desk operations and provide high-level technical support. The ideal candidate will have over 5 years of helpdesk experience with at least 2 years in a supervisory role. Responsibilities include overseeing technical support, mentoring the IT team, and...