Service Desk Lead: Elevate IT Support

SUMMARY The Service Desk Lead is responsible for overseeing the daily operations of the IT service desk team. POSITION INFO An established company within the financial sector is seeking to hire a highly skilled and experienced Service Desk Lead to join their team. This is an excellent opportunity for an individual with excellent verbal and written...

Our client with a national footprint requires a well skilled and expert Service Desk Lead to fulfill the following duties: Education: Matric Relevant IT diploma or degree Minimum of 5 years helpdesk experience in a call center environment of which 2 years of supervisory or team lead experience within a service desk or helpdesk Strong technical knowledge of...

A leading financial services firm seeks a Service Desk Lead to manage daily service desk operations, provide high‑level technical support, and lead the IT technician team. The role focuses on resolving complex incidents, driving service improvements, and collaborating across teams to enhance IT service delivery and user satisfaction. Responsibilities...

A leading financial services firm seeks a Service Desk Lead to manage daily service desk operations, provide high‑level technical support, and lead the IT technician team. The role focuses on resolving complex incidents, driving service improvements, and collaborating across teams to enhance IT service delivery and user...

A national standards organization in Pretoria is seeking an experienced ICT Service Desk Manager. This role involves developing and managing the ICT Service Desk, ensuring effective support delivery, and contributing to operational strategies. The ideal candidate should have significant experience in ICT management, strong leadership capabilities, and...

Applications are invited for the **Service Desk Agent** position to be based in Pretoria. **About the role**: The Service Desk Agent provides first - and second-line support to customers, striving to first call resolution and providing basic to advanced troubleshooting on customer-side faults. **Key Responsibility Areas will include, but not be limited...

**Job Advert Summary**: **About SABS** The South African Bureau of Standards (SABS) is mandated to develop, promote and maintain South African National Standards (SANS); promote quality in connection with commodities, products and services; and render conformity assessment services and assist in matters connected therewith. Working for the SABS opens the...

Our client is currently seeking an experienced Manager: ICT End-User Support based in Pretoria. The main function of this role is to develop, implement and manage all ICT Service Desk and End-User Support and activities, reporting and strategies on behalf of the client to support strategic objectives and business operations **Duties and...

**Full job description** We are recruiting for a **Service Desk Agent**role. The role will be based in Pretoria, Gauteng. **Key responsibilities**: - Logging all relevant incident/service request detail on the call tracking system - Providing first-level support through taking calls - Handling the resulting incidents or service requests using the...

The Team Leader – Client Services is accountable and responsible for providing overall IT customer satisfaction to IT services. He/ She assists Manager IT – Client Service to plan and manage the frontline IT services including the service desk and is expected to provide leadership and expert advice on all aspects dealing with the IT services. These...