Technical Field Specialist

7 days ago

Pretoria, South Africa On Line Personnel Full time

Full Time
- Pretoria
- Posted 5 hours ago

Job Position: Technical Field Specialist

Ref: 4591

Location: Pretoria (Gauteng)

**Salary**: Commensurate with qualification and experience

Qualifications / Requirements:

- Degree or National Diploma in any relevant Engineering Field or Diploma / Degree in Operations Management with a Motor Mechanic Trade Certificate and a Master Technician Certificate
- Minimum 5 years motor industry experience gained in a Technical Services environment / Product Engineering / After Sales
- Minimum of 2 years’ experience in dealing with automotive product support issues of a technical nature and customer service liaison relating to technical support
- ESSENTIAL:

- Expert knowledge of product, group standards, after sales systems and support, warranty, dealer workshop processes, technical infrastructure and consumer legal framework
- Proven experience in Dealer Network with specific focus of After Sales and vehicle diagnostics
- Expert knowledge of product defect diagnostics through Guided Fault Finding
- Have an in-depth knowledge and understanding of the Consumer Protection Act
- Ability to manage and formulate new dealer strategies
- Effective problem-solving abilities, combined with logical visual and spatial thinking skills
- Customer orientated, assertive and persuasive skills
- Computer literacy (MS Office)

Key Performance Areas:

- Functioning as “flying doctor” with regards to on-site technical assessments, vehicle evaluations and guidance on escalated technical problems to effect improved quality of information and quicker resolution
- Traveling at short notice to repair complex problems to the correct safety and quality standards on vehicles at Dealers (both local and Sub-Saharan Importers)
- Perform root-cause analysis of complex vehicle problems and providing input for developing Dealer training content and material to address specific shortcomings and topics
- Ensure the most economic method of diagnosis and appropriate repair quality standards are achieved within the Dealer Network and at Sub-Saharan Importers
- Accountable for implementation of corrective measures which will enable the Dealer to achieve their monthly business objectives and compliance levels, relating to workshop processes as well as the increase of workshop effectiveness and minimizing repeat repair potential
- Conduct in-depth 3-4 day Dealer onsite compliance audits to prescribed aftersales processes and standards
- Accountable for monitoring and reporting of Dealer specific metrics relating to the technical core process compliance
- Collaborate with dealer management and aftersales field force in order to identify and implement corrective actions for underperforming dealers with respect to service target
- Manage the dealer network’s conformity to single incident reporting and campaign fulfilment to limit potential corporate liability risks
- Identify and address the training and development needs of the Dealer’s workshop and aftersales staff to ensure targeted technical capability is in place
- Ensure the ongoing development and coaching of Dealer personnel to the desired level of technical core process compliance

  • Technical Specialists-multiple Fields

    1 week ago

    Pretoria, South Africa Chemonics International Full time

    Chemonics seeks long-term and short-term technical experts for the anticipated USAID-Southern Africa Countering Wildlife Crimes (CWC) Activity based in Pretoria, South Africa. The purpose of this five-year, $24 million activity is to reduce threats to and protect biodiversity from wildlife crimes in Southern Africa. The goals of the Activity are to improve...

  • Technical Field Specialist

    7 days ago

    Pretoria, South Africa OLP Full time

    Job Position: Technical Field Specialist Ref: 4591 Location: Pretoria (Gauteng) **Salary**: Commensurate with qualification and experience Qualifications / Requirements: - Degree or National Diploma in any relevant Engineering Field or Diploma / Degree in Operations Management with a Motor Mechanic Trade Certificate and a Master Technician Certificate -...

  • Technical Layout Designer

    2 weeks ago

    Pretoria, South Africa Pump & Abrasion Technologies Full time

    A manufacturing firm is seeking a skilled Layout Designer / DTP Specialist to join their Engineering team in Pretoria. This role involves designing and formatting high-quality technical documents, manuals, and client-facing materials. The ideal candidate will have a diploma in a relevant field, at least 2 years of experience in layout design, and proficiency...

  • Procurement Specialist

    4 weeks ago

    Pretoria, South Africa PlaceTalent Full time

    SUMMARY A leading aviation and geospatial technology organisation based in Pretoria North is looking for a hands‑on Procurement Specialist / Technical Buyer (Aviation & Electronics) to manage the sourcing, purchasing and control of aviation and electronic components for highly technical airborne operations. This individual will ensure full traceability,...

  • Senior Technical Specialist

    3 days ago

    Pretoria, South Africa Fempower Personnel Full time

    Our client has an opportunity available for a Senior Technical Specialist based in Centurion. **Requirements**: - National diploma - Bachelor’s degree would be ideal. - SAP certification - ITIL certification would be ideal. - 5 to 8 years practical experience in implementing new business modules. - Willing to work extended hours when required. - Willing...

  • Senior Technical Specialist

    1 week ago

    Pretoria, South Africa Unique Personnel Full time

    **Job Number** - 71856 **Job Type** - Permanent **Job Title** - Senior Technical Specialist **Computer Skills** - DR-TB **Industry** - Healthcare **City** - Tshwane (Pretoria) **Province** - Gauteng - The Technical Advisor: DR-TB is responsible for providing guidance and expertise on best clinical and operational practice on DR-TB; in order to optimize...

  • Technical Support Specialist/IT Support

    3 weeks ago

    Pretoria, South Africa Absolute Career Personnel Full time

    Technical Support Specialist/IT Support Specialist Reference: PTA -Shell-1 Technical Support Specialist/IT support specialist urgently needed for a busy law firm based in Pretoria.Candidate must have the following: 2 years experience in: Windows 10 / 11 Experience - crucial MS Office Experience - crucial Windows Active Directory – crucial Networking –...

  • Technical Documentation Specialist

    4 weeks ago

    Pretoria, South Africa HENSOLDT Full time

    A leading defense technology company in South Africa is seeking a Technical Writer to effectively communicate technical information to various stakeholders. The role demands expertise in creating high-quality documentation, adherence to standards, and collaboration with engineering teams. A minimum of 5 years in technical writing is required, along with a...

  • Temp Ops Specialist: Technical Security

    7 days ago

    Pretoria, South Africa Khomeliwa Consulting Full time

    **TEMP OPERATIONAL SPECIALIST: Technical Security & Protection, Pretoria, R629k - R786k p/a (12 Months Contract)** Our client, the SA Revenue Service (SARS), seeks to appoint the OPERATIONAL SPECIALIST: Technical Security & Protection to be based at their head office in Brooklyn, Pretoria. This job requires frequent and extensive travel nationwide using...

  • Claims Technical Advice Specialist

    7 days ago

    Pretoria, South Africa Santam Full time

    OPPORTUNITY Santam is recruiting for the position of Claims Technical Advice Specialist within the Claims Technical Advice department. Claims Technical Advice operates within the Quality and Knowledge Management which is part and parcel of Claims Services. We are looking for a highly professional and driven individual to assume the role of support to the...