Sales Coordinator: Gcrs

1 week ago

Johannesburg, South Africa Blue Label Telecoms Full time

**Job Purpose**

To increase GCRS sales and profitability through the minimisation of trade downs and drops; upselling new and existing products and building ongoing strong relationships with customers and Regional Sales Agents. Possess a strong knowledge of all products, devices, systems and processes to support GCRS merchants, internal staff and Regional Agents.

**Responsibilities**

**Maximise customer retention**
- Daily monitoring of merchant sales and remedy thereof to minimize trade downs and drop offs
- Ensure merchant complaints or requests are allocated to the correct department for resolution
- Compile and distribute daily, weekly and monthly customer retention report

**Grow existing customer profitability**
- Compile Daily Sales Reports on store performance to include trade down and drop offs,
- Identify merchants for cross selling opportunities and upsell new products to merchants
- Identify merchants that are underperforming in existing product categories and upsell those product categories
- Provide training and product information to merchants
- Reduce number of “shared with competitors” merchants
- Compile and distribute daily, weekly and monthly product penetration and performance report
- ADHOC outbound campaigns
- Drive conversion of touchscreen technology to android technology

**Optimise Merchants Onboarding Experience**
- Assist with loading new merchant agreements
- Compilation and distribution of Welcome Packs
- Post-roll-out courtesy call
- 3-month nurture program for all onboarded merchants

**Administration**
- Weekly GCRS Sales Report compilation
- Onboarding and training of merchants utilising Direct Rewards
- Fulfil all merchant pinless airtime/data requests
- Manage GCRS internal pinless airtime/data account and fulfil employee direct top up requests
- Assist with ADHOC queries received from Regional Agents (product training and distribution of product selling stories, agreements and proposal)
- Ensure all devices are collected and received from non-trading merchants
Generate new business leads to include POS companies, retail chains, aggregators, financial institutions

**Behavioural Competencies**
- Ensures Accountability
- Plans and Aligns
- Tech Savvy
- Communicates Effectively
- Interpersonal Savvy
- Collaborates

**Skills**
- Verbal Communication
- Numerical Skills
- Computer Skills
- Planning and Time Management
- Policy and procedures
- Data Collection and Analysis
- Strong Excel and Reporting skills
- Problem Solving
- Analytical
- Strong Sales and Negotiation skills

**Education**
- Matric
- Relevant Diploma/Degree

**Experience**
- 1-2 years relevant experience

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