Operations Analyst

2 days ago

Johannesburg, South Africa TransUnion Full time

TransUnion's Job Applicant Privacy Notice

What We'll Bring:
The Sr Analyst will conduct regular quality assessments, amend /create and audit processes, identify training needs and compliance risks as well as assist with the development of training material for all operational areas within South African and Rest of Africa

What You'll Bring:
Qualifications and Experience
- Graduate with an IT, compliance or business or audit focus
- 1 to 2 years experience in compliance or audit or business analysis and process re-engineering
- Organised with strong project management skills
- Good communicatian skills as will deal with stakeholders across Africa

Impact You'll Make:
Process Management:

- All existing and new TransUnion Africa operational processes must be documented and mapped to comply with local and global policies, regulations and industry requirements where applicable and conform to global best practices.
- Accountable for the amendment of existing as well as the creation of new processes where required.
- Processes must be submitted to the Advisor, Customer Support QA for review and approval.
- All operations processes relating to the TransUnion Africa regions must be saved in a central repository for compliance and audit requirements.

Audit:

- Record annual audit deficiencies for the TransUnion Africa regions and save in a central repository
- Extract random sample of calls logged and conduct audits according to compliance requirements applicable to the TransUnion Africa regions
- Submit audit deficiencies and recommendations to the Advisor, Customer Support QA
- Re-evaluate identified audit deficiencies to ensure remediation and compliance

Quality Assurance:

- Extract % of voice recordings as determined by the Advisor, Customer Support QA ensure compliance and adherence with TransUnion Policies and Procedures for the TransUnion Africa regions
- Extract % of case management as determined by the Advisor, Customer Support QA in order to perform the necessary case quality monitoring, ensuring compliance and adherence with policies and procedures for the TransUnion Africa regions
- Score calls according to the quality assurance scorecard for each line of business within the TransUnion Africa regions and submit results to the Advisor, Customer Support QA Identify. A
- Identify potential fraudulent activities in line with operational and compliance standards and requirements and submit monthly / quarterly reports to the Advisor, Customer Support QA
- Submit training needs identified and recommendations for improvement to Advisor, Customer Support QA
- Monitor improvements subsequent to training conducted and submit audit findings to Advisor, Customer Support QA

Operational Training:

- Initiate the development of new training material and continuous update of existing material for projects, products, systems and legislation for the TransUnion Africa regions
- Conduct training where required and a handover of new training material to the appropriate trainer when training has been completed.
- Monitor and verify that agent training took place and determine whether knowledge has been transferred and implemented within the TransUnion Africa regions
- Perform other duties as assigned

TransUnion Job Title

Sr Analyst, Data Analysis

  • Junior Operations Analyst

    7 days ago

    Johannesburg, South Africa Luelle Consulting Full time

    **Gauteng**, JHB - Northern Suburbs** **R240 000 Annually** **Junior Operations Analyst - Johannesburg North** **R240k annually** **Move your career to the next level and join a leading company in the services space.** **My client is looking to employ a seasoned and well experienced Junior Operations Analyst**. **The successful incumbent will be...

  • Sales Operations Analyst

    3 days ago

    Johannesburg, South Africa SecurityHQ Full time

    Overview Sales Operations Analyst role at SecurityHQ . We are seeking a highly analytical and detail-oriented Sales Operations Analyst to support our Sales teams with data-driven insights and operational excellence. This role is ideal for someone with a strong background in sales analytics and business metrics, who is passionate about optimizing sales...

  • HR Operations Analyst

    2 days ago

    Johannesburg, South Africa Reckitt Full time

    Want to take your HR expertise further? As an HR Operations Analyst with Reckitt, you’ll have the freedom to let your know-how shine. **HR Operations Analyst** **Johannesburg, Gauteng** **Competitive Salary & excellent benefits package** Responsible for a wide range of HR activities, you’ll be the one we look to for guidance on all things...

  • Sales Operations Analyst

    6 days ago

    Johannesburg, South Africa SecurityHQ Full time

    Job Description We are seeking a highly analytical and detail-oriented Sales Operations Analyst to support our Sales teams with data-driven insights and operational excellence. This role is ideal for someone with a strong background in sales analytics and business metrics, who is passionate about optimizing sales processes and performance through data....

  • Sales Operations Analyst

    6 days ago

    Johannesburg, South Africa SecurityHQ Full time

    Job Description We are seeking a highly analytical and detail-oriented Sales Operations Analyst to support our Sales teams with data-driven insights and operational excellence. This role is ideal for someone with a strong background in sales analytics and business metrics, who is passionate about optimizing sales processes and performance through data....

  • Security Operations Center Analyst

    5 days ago

    Johannesburg, South Africa Centrax Digital Uk Full time

    A leading digital security firm in Johannesburg is seeking a Security Analyst to monitor and report on security activities across telecommunications infrastructure. The ideal candidate should have a diploma in relevant fields and experience in security operations or control rooms, along with proficiency in CCTV and access control systems. This role involves...

  • Senior Software Developer Assistant Manager

    3 weeks ago

    Johannesburg, South Africa Legal operations Full time

    The Africa Assurance Innovation and Digital team is seeking a Senior Software Developer Assistant Manager capable of driving impactful digital and innovative solutions for the Assurance business. This leadership role requires advanced proficiency in smart technologies including Robotic Process Automation (RPA) Machine Learning (ML) Artificial Intelligence...

  • Market Operations Analyst

    1 week ago

    Johannesburg, South Africa Bank of America Full time

    **Job Title: Market Operations Analyst** **Corporate Title: Vice President** **Location: Johannesburg, South Africa** **Company Overview**: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients,...

  • Operational Business Analyst

    3 weeks ago

    Johannesburg, South Africa IOCO Full time

    We are seeking a detail-oriented and proactive Operational Business Analyst to enhance and optimize operational processes and systems within our organization. The ideal candidate will drive improvements in support and testing processes, develop new policies and procedures, and manage data integrity through periodic validation and cleanup exercises. You will...

  • Operational Business Analyst

    3 weeks ago

    Johannesburg, South Africa iOCO Pty Ltd Full time

    We are seeking a detail-oriented and proactive Operational Business Analyst to enhance and optimize operational processes and systems within our organization. The ideal candidate will drive improvements in support and testing processes, develop new policies and procedures, and manage data integrity through periodic validation and cleanup exercises. You will...