Customer Service Representative

2 weeks ago

Johannesburg, South Africa ReDefined Growth Marketing Full time

**IMPORTANT** This Job opening is for a REMOTE position working with a number of Spas and Med Spas a scheduling / front desk coordinator. Please review the job description FULLY prior to applying.**

**About ReDefined Growth Marketing**

We are a dynamic digital marketing agency that works within the spa and med spa industry. We not only guarantee the best results for our clients, but we also prioritize building a one-of-a-kind working experience for our team. We are 100% remote, and our employees are awesome at what they do and based all over the world.

Our company ensures employees are fulfilled, supported with the information and content they need, challenged, and working to achieve both their personal and professional goals. We genuinely enjoy collaborating and achieving outstanding results for our clients.

**Front Desk Receptionist/Scheduling Coordinator**

**Position Requirements**:

- Must be detail-oriented and have ability to multi-task.
- Ability to be efficient and productive in a luxury, fast-paced environment.
- Must have enthusiasm and possess excellent customer service skills.
- Enjoy working with people and possess a friendly and outgoing personality.
- Excellent communication, listening and computer skills.
- Must be a team player.
- Must have weekend availability.

**Duties and Responsibilities**:

- Be on time for shift and maintain consistent, regular attendance record
- Accurately book, change and cancel spa appointments.
- Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation.
- Utilize computers with skill and proficiency; document guest information in electronic record as directed.
- Familiarity with Spa Booking Softwares
- Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently.
- Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
- Handle guests’ questions and concerns promptly, professionally and courteously.
- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.

**Job Types**: Full-time, Part-time

Pay: R17,000.00 - R20,000.00 per month

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