Technical Lead

4 days ago

Johannesburg, South Africa Maziv Full time

**POSITION STATEMENT**

The role requires someone who is assertive yet collaborative, highly technical, and capable of translating complex systems into reliable, scalable, and customer-aligned solutions. This includes oversight of end-to-end fulfilment flows, self-service interfaces, channel orchestration, cloud infrastructure, and revenue-impacting controls.

**KEY RESPONSIBILITIES**
- Enterprise Architecture & Technical Direction
- Salesforce Communications Cloud & Digital Platforms
- OSS/BSS, Billing & Provisioning Integration
- Revenue Assurance-Driven Design
- Cloud Architecture (AWS & Azure)
- Development Leadership & Execution
- Assertive, Inclusive Leadership
- Clear Communication at All Levels
- Technology Environment:

- Salesforce: Communications Cloud (Velocity), Omni Studio, Apex, LWC
- Languages: Python, JavaScript
- Cloud: AWS (Lambda, S3, EC2), Azure (Functions, App Services)
- Integration & Middleware: REST, SOAP, MuleSoft, WSO2
- OSS/BSS Platforms: NetCracker, Amdocs, CSG, or equivalent
- Billing & RA: Mediation systems, billing engines, rating/revenue reconciliation
- DevOps/Monitoring: Git, Jenkins, Bitbucket, Azure DevOps, Splunk, Grafana, ELK
- Customer & Digital Platforms: Self-service portals, mobile apps, chatbot/IVR integration

**EDUCATION & EXPERIENCE**
- Bachelor’s degree in computer science, Software Engineering, Information Systems, or equivalent.
- Salesforce Certifications: Developer I, Developer II, Communications Cloud Consultant or Architect.
- AWS and/or Azure Solution Architect certifications preferred.
- TM Forum frameworks (SID, eTOM, TAM) understanding advantageous.
- 10+ years in telco technology, with 5+ years in systems architecture and technical leadership roles.
- Strong track record in OSS/BSS, billing, and telecom provisioning flows.
- Hands-on Salesforce platform and Apex development experience.
- Fluency in Python, API integration, and troubleshooting complex distributed systems.
- Cloud architecture and deployment experience in AWS and/or Azure.
- Practical experience embedding revenue assurance into system design.
- Familiarity with digital product delivery, user journeys, and omnichannel strategies.

**KEY COMETENCIES & SKILLS**
- Technical Authority: Deep understanding of OSS/BSS, CRM, and billing architecture — backed by development skills.
- Digital & Omnichannel Thinking: Designs user-centric digital platforms with reusable APIs and consistent experiences across channels.
- Revenue Assurance Mindset: Prioritizes accuracy, auditability, and system traceability to protect the revenue chain.
- Assertive but Inclusive: Leads with clarity and decisiveness while integrating stakeholder input and building consensus.
- Cloud-Native Execution: Designs scalable, cost-efficient, cloud-first architectures with observability and resilience.
- Clear Communicator: Tailors communication to the audience — from executives to engineers — ensuring alignment and understanding.

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