Contact Centre Sales Agent

2 weeks ago

Midrand, South Africa Fidelity Services Group Full time

**REPORTS TO**:Contact Centre Sales Manager

**QUALIFICATION & EXPERIENCE**:

- Grade 12 or equivalent
- Knowledge of customer service principles and practices
- Telephonic Sales Support
- Knowledge of administrative procedures
- Knowledge of security industry beneficial
- Fully bilingual

**JOB REQUIREMENTS & OTHER ATTRIBUTES**:

- Computer literate (MS Office, Listener, Outlook, Internet)
- Customer focused
- Driven for results
- Ability to achieve set goals
- Excellent communication skills (verbal & written)
- Manage conflict & problem-solving skills
- Interpersonal skills
- Listening skills
- Initiative
- Adaptability
- Stress tolerance
- Self Motivated
- Passion for Service Excellence
- Ability to multitask
- Able to work accurately & efficiently with attention to detail

**MAIN PURPOSE OF JOB**:
To collect, capture, analyse and process all moving cancellation requests with the main focus on ensuring maximum customer retention.

Booking of appointments with Relocation and Reconnecting Customers.

Managing of Diaries for Sales Consultants

Scheduling of system removals

To ensure Credits and refunds is processed if needed on a daily basis

To ensure all BOC is processed if needed on a daily basis

To ensure all admin is completed on a daily basis

**We reserve the right not to make an appointment to any advertised position.**

**Fidelity Security Group (Pty) Ltd supports the global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.

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