Gaming Manager

**Job Purpose**

The Gaming Manager will be accountable for providing effective leadership and management of the slots, tables and gaming technical operations and team for the business unit in line with gaming regulations, legislative requirements and Sun standards. The role will be responsible to oversee the planning, integration and implementation of the Gaming and Technical strategic plans for the unit with the aim of growing the profitability of existing slots and tables product offerings, creating great customer experiences for gaming patrons, and developing the future gaming product. This will be achieved through collaboration with Central Office and Business Unit leadership teams, leveraging partnerships with relevant stakeholders, managing relationships with key guests to ensure the acquisition and retention of business, optimising the use of technology and focusing on high levels of operational compliance in line with gaming regulations. The role will also focus on building and enabling solid and engaged gaming talent and management to support the sustainability of gaming operations and enable the gaming vision.

**Key Performance Areas**

**Delivered Gaming Business Plan**

Understand Sun’s Gaming strategy and align objectives for the Unit’s Gaming deliverables including objectives in the areas of Slots, Tables, VIP services and Technology.

Oversee the programme management and achievement of milestones and deliverables for gaming and technology.

Investigate gaming practices and benchmark with leading trends and technology.

Identify and investigate new opportunities to streamline and optimise gaming processes and services for the property.

Collaborate with marketing to develop VIP business/customer growth through acquisition and retention strategies and targets according to customer segmentation plans to take advantage of acquisition, retention and growth opportunities and achieve financial goals.

Oversee the unit’s VIP and/or cluster events calendar that will support brand loyalty ensuring Sun as the brand of choice for gaming customers.

Monitor performance against targets on an ongoing basis, conducting risk analyses i.t.o impact on short term profit margins vs. long term sustainability.

Manage and allocate people and operational resources.

Align practices with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property.

Reports on the results of the function including Gaming Board reports; Monthly Financial Review reports; Risk Reports; Month end reports; FIC reporting.

**Compliance Management**

Oversee the embedding of gaming and technology standards and processes at a unit level - ensuring these are updated, communicated and embedded.

Align practices with new legislative compliance around health, hygiene, safety and the environment.

Align practices with gaming regulations and requirements.

Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any financial risk to the business.

Conduct weekly walkabouts of all gaming areas, both front of house and back of house areas to monitor compliance.

Ensure all staff are trained and found competent against regulatory requirements.

Works with internal stakeholders (surveillance, security and internal auditors) to identify risk areas and address these.

Monitor that all security protocols have been adhered to, Product Development & Management, Monitors gaming product statistics and business intelligence and makes recommendations to address opportunities and gaps.

Collaborates with Technical in compiling the gaming product strategy to optimal product mix and pricing for the unit.

Oversee the planning and implementation of the floor layout to maximise gaming play.

Oversee the evaluation of technology and motivate new enhancements to improve guest experience and maximise gaming revenue.

Monitors Top 10 and 100 players slots play to understand product performance and demand.

Oversee the planning, co-ordinating and implementing of approved projects in gaming and technology in line with deadlines and budget requirements.

**People Leadership**

Provides direction and support to management and employees with regard to gaming policies, procedures, initiatives and innovations.

Provides motivation and leadership to promote positive working relationships and employee relations within the department.

Track, measure and enhance employee engagement.

Identify and manage training, coaching and development requirements in line with strategic plans, e.g., skills shortages, succession plans, talent to build a solid talent pipeline.

Manage internal communication and development interventions to ensure competence levels of staff meet operational level requirements (right fit for the job) Source and Select talent as per EE plan.

Drive the employee value proposition.

Performance Management and coaching of reporting managers to ensu