Customer Support Trainee

1 week ago

Durban, South Africa Yumbi Full time

**CUSTOMER SUPPORT TRAINEE (ENTRY LEVEL POSITION) (REMOTE)**

Are you ready to kickstart your career with one of the most dynamic and fast-paced companies in the eCommerce industry? **YUMBI** is more than just a workplace—we’re a culture, an ecosystem, and a team built on high performance, innovation, and growth. Our mission is to empower global restaurant brands with cutting-edge technology that powers online ordering, mobile apps, and targeted marketing campaigns, and we need **you** to be part of that mission

**Why Join the YUMBI Talent Pool?**

We’re on the lookout for high-energy, motivated individuals to join our **Customer Support Talent Pool**, ready to step into the role when an opening arises. As part of the YUMBI family, you’ll help restaurants, channel partners and consumers interact seamlessly with our digital platforms. Whether it’s resolving issues, answering questions, or ensuring smooth transactions, you’ll be at the heart of our customer experience.

**Your Mission as a Customer Support Trainee**:

- Ensure that restaurant partners are always trading, and that their menus are accurately displayed on our platform.
- Investigate and solve minor menu-related queries, ensuring all stakeholders are receiving the value they need from YUMBI.
- Use your problem-solving and communication skills to deliver exceptional customer support and keep things running smoothly.

**What Makes This Role Exciting?**
- **Learning and Growth**: As an entry-level position, this role is the perfect launchpad for someone passionate about learning the ins and outs of the SaaS industry. You’ll gain valuable, hands-on experience while being mentored by industry professionals.
- **Technology-Driven**: You’ll work with the latest tech tools and platforms (we love the Google Suite) and learn to quickly adapt to new technologies.
- **Career Potential**: For the right individual, this position could evolve into an exciting career with YUMBI, as we’re always looking for innovative thinkers who want to grow with us

**Do You Have What It Takes?**
- A degree or diploma is essential
- A knack for learning new technology and concepts quickly
- Excellent communication skills (written and spoken English)
- An ability to juggle multiple platforms
- A typing speed of at least 35 words per minute
- The flexibility to work shifts (including evenings and weekends)
- The ability to work both independently and within a team
- A passion for growth, both personally and professionally

**Bonus Points**:

- You’ll be working remotely most of the time, so you’ll need a solid home office setup and reliable internet. We provide a monthly data allowance to help you stay connected.
- While we are a remote-first company, living in the greater Durban area is essential, as we occasionally come together at our flexible workspaces in Umhlanga or Musgrave.

**Job Type**: Graduate

Application Deadline: 2024/09/27

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