QA Agent

An exciting opportunity exist for a seasoned QA Agent. Key responsibilities include assessing call quality and behaviour for Call Centre Agents in the Call Centre Centre (sales & customer services) by listening to live and recorded calls. You will also conduct necessary coaching with the aim to improve service delivery, compliance and legislative...

Recruiter:One SparkJob Ref:153014Date posted:Thursday, October 23, 2025Location:Johannesburg, South AfricaSalary:SUMMARY:POSITION INFO:Purpose of the Role:As a Quality Assurance Agent, your mission is to protect and elevate every customer experience, ensuring every interaction reflects the care, trust, and excellence we promise. You will be the guardian of...

**Listing reference**: cartr_000669 **Listing status**: Online **Position summary** **Industry**:Call Centre Industry**Job category**:Sales Assistant**Location**:Johannesburg**Contract**:Permanent**EE position**:No**Introduction** - We’re a world-leading smart mobility tech company with over 1,200,000 subscribers across 23 countries, and we’re looking...

An exciting opportunity exist for a seasoned QA Agent. Key responsibilities include assessing call quality and behaviour for Call Centre Agents in the Call Centre Centre (sales & customer services) by listening to live and recorded calls. You will also conduct necessary coaching with the aim to improve service delivery, compliance and legislative...

A leading technology firm in Johannesburg is looking for experienced QA Agents to join their team. The role involves assessing call quality for Call Centre Agents and providing coaching to enhance performance while ensuring compliance with legal standards. The ideal candidates will have at least 2 years of experience in quality assurance and possess strong...

A leading technology firm in Johannesburg is seeking experienced QA Agents to join their team. Responsibilities include assessing call quality for Call Centre Agents in the Debt collection department, providing coaching, and ensuring compliance with legislative requirements. Ideal candidates have at least 2 years of experience in quality assurance and strong...

**Main Purpose** The Quality Assurance (QA) Agent is responsible for monitoring, evaluating, and improving the performance and service delivery of the contact centre and support functions. This role ensures that customer interactions meet internal standards and regulatory compliance, while contributing to the development of a world-class customer...

This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates. Please submit your resume in English and indicate your level of English proficiency. At Mindrift, innovation meets opportunity. We believe in using the power of collective human intelligence to ethically shape the future of AI....

**FULL JOB DESCRIPTION** **Join our Randburg team! Call Centre Agent Wanted. Earn through commission only.** **THE JOB AT A GLANCE** **The Call Centre Agent (Warm Up/Lead Generation) in the Insurance Industry.** **WHAT WILL YOU DO?** **Handle customer inquiries telephonically**: - Provide customers with accurate product and service information in an...

**FULL JOB DESCRIPTION** **Join our Randburg team! Call Centre Agent Wanted. Earn through commission only.** **THE JOB AT A GLANCE** **The Call Centre Agent (Warm Up/Lead Generation) in the Insurance Industry.** **WHAT WILL YOU DO?** **Handle customer inquiries telephonically**: - Provide customers with accurate product and service information in an...