Operations Manager

6 days ago

East London, South Africa Bidvest International Logistics Full time

**Job Purpose**:
The primary job purpose of the operations manager is to oversee all aspects of a warehouse's operations, ensuring efficient storage, retrieval and distribution of goods by managing staff, inventory levels and processes to meet customer demands whilem optimising productivity and cost-effectiveness within the warehouse facility.. Overall the wharehouse operations manager plays a crucial role in coordinating the entire warehouse operation, ensuring smooth product flow and meeting customer delivery expectations while maintaining operational efficiency.

**Qualifications & Experience**:
**Qualifications**
- Grade 12
- Relevant tertiary qualification - Supply Chain and Logistics Management diploma / degree

**Experience**
- Minimum of 5 years experience within the FMCG industry
- Management of small fleet of vehicles
- Experience of storage of chemicals and understanding the associated risks
- Experience on Cargowise Warehouse Management system

**Key Responsibilities**:
**Inventory management**
- Ensure that all clients are on-boarded onto Cargowise 1 Warehouse Management System.
- Ensure that automated stock on hand reports are set up for clients
- Ensuren that the Cargowise system is effectively used for client stock mtakes
- Ensure weekly plan accounts for cycle counts for entire product range
- Ensure that cycle counts and stock take results are submitted to clients in line with SLA requirements

**Operations**
- Chep recons - ensure weekly CHEP reconciliations are completed and documented
- Material Handling equipment - ensure that all MHE checklists are reveiwed daily and that all deviations and repairs required are attended to
- Claims - ensure that all claims or potential claims are being logged and investigated
- warehouse lay-out and optimization - managing warehouse space to maximise storage capacity and streamline product movement
- Quality control - implementing quality chekcs to ensure product integrity throughout the warehouse process
- Compliance management - ensure adherence to safety regulations and compony policies within the warehouse

**Client interaction**
- Ensure all client complaints are being dealt with timeously
- Submit a monthly report to General Manager, detailing complaints received
- Attend SLA meetings with clients where required to do so

**People Management**
- Leading and managing warehouse staff, assigning taks and ensuring proper training to maintain operational efficiencies
- Contract labour management

**Finance**
- Ensure that all operational billing activities are accounted for monthly
- Review monthly billing schedules
- Cost control measure to be put in place

**Management reports**
- The monthly management reports to be done - CHEP recon, EC scorecard, Stock loss report, Operational Report, OTP Progress report, Management review pack

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