Regional Operations Manager- Kzn

**REGIONAL OPERATIONS MANAGER FIDELITY ADT**

**MAIN PURPOSE OF JOB**:
**The overall purpose of the position is to effectively manage the functions of the Operations Department within the region, with key focus on providing quality contractual services to customers, in compliance with legislation, company policies, processes and procedures, and to ensure the achievement of budgeted financial targets.

The role requires a highly engaged leader who will implement future strategies for producing the changes needed to achieve the required business results.

**REQUIREMENTS**

**Experience**:
10 years of progressively more responsible positions in senior management positions, preferably in a similar industry, if not in possession of a formal tertiary qualification.

Proven track record of successfully supervising and managing a team within a high demand environment.

**Qualification**:
Relevant Management Degree/Diploma/Certificate and/or relevant experience.

Required Skills, Knowledge or Characteristics Strong effective communicator.

Ability to coordinate the efforts of a large team of diverse employees.

Demonstrated ability to for continuous improvement and departmental contribution. Ability to lead in an environment of constant change.

Demonstrated effectiveness in customer interactions.

Financial Acumen.

Aptitude for the use of technology within the operational environment.

Comfort around senior management

**SPECIFIC RESPONSIBILITIES**:
**- This list is non-exhaustive and may be added to or removed from over time._

**Align people with process**:
Communicate the direction in words and deeds to all those whose cooperation may be needed so as to influence the teams and coalitions.

Energise people to overcome all forms of barriers to change and therefore achieve the agreed business results.

Produce change to build a successful and profitable function.

Provide leadership and instruction to a senior team of managers responsible for a truly customer-service orientated organisation.

Manage interdivisional relationships within the organisation, work directly with other internal functional areas and take ownership for the department.

Create a performance based culture and ensure effective succession planning.

**Compliance**:
Responsible for ensuring that all company processes and procedures relating to Armed Response, Guarding, Fleet and Training comply with the company rules as well as the relevant statutory laws.

Responsible for ensuring that company operations comply with all internal standards and requirements.

Actively monitor and drive compliance management within the Operations Department to minimise risk exposure to potential reputational damages and/or fines. Utilise existing compliance management systems i.e. FAMS, GreenFleet, SecureDrive etc to deliver the required results.

Manage the flow of information to and from business partners to ensure compliance within the various business units. Train and educate relevant staff, supervisors and business partners so that they are informed of any legal changes and updates to compliance guidelines.

Conduct regular region and branch assessments to determine whether company policies and procedures are compliant.

**Armed Response**:
Be a true partner to the business by managing the interaction between Armed Response and all other business functions - HR, Finance, CMC, CCC etc.

Drive continuous improvement in service delivery and cost efficiencies through the analyses and interpretation of data, improvement of processes and the implementation of new projects where appropriate.

There will be a strong focus on attrition analysis and the operationalization of service plans to this effect.

Work directly with business partners - General Managers, Regional Managers and Branch Managers - in development of area specific plans.

Assist the business in achieving the budgeted Gross Margin by continuous service improvement and cost management, included but not limited to:
Fuel consumption, fuel usage, mileage management.

Vehicle related costs through reduction in accidents and accident costs and the optimisation of resource deployment.

Direct labour costs like overtime, absenteeism, training, excess leave and staff turnover.

Overhead cost control to effectively manage the Cost To Serve.

Define and drive targets set nationally or in agreement with internal business partners.

Implement processes and systems to manage and drive down complaints / queries and terminations.

**Guarding Management**:
Drive continuous improvement in service delivery and cost efficiencies through the analyses and interpretation of data, improvement of processes.

Work directly with business partners - General Managers, Regional Managers and Branch Managers to ensure:
Correct wage to revenue ratios in all contracts

Assessment of monthly NPS scores and overview of action plans

Direct labour costs like overtime, absenteeism and excess leave are being managed effectively Ensure that