Software Support Consultant

2 weeks ago

Cape Town, South Africa Content+Cloud Full time

As our Support Consultant, you can provide an exceptional service to our customers relating to Dynamics NAV, Dynamics CRM and other similar products.

You're able to assess the complexity of an issue and either deal with it yourself or escalate it to a senior colleague. You're able to ensure that all calls are logged into the helpdesk system, and progress notes are added to all calls.

You will be trusted to manage the timely resolution of open calls and advise of your actions to the customer. It is also important you are able to form excellent relationships with all customers understanding both their IT and business needs.

You'll pro-actively identify potential problems and issues on customer sites and investigate if these problems could occur on other sites. Potential opportunities to replace or implement new solutions or equipment to our customer’s sites should also be identified. The role involves the research and development of internal systems, liaising directly with the company directors about new technologies and market developments.

**Skills required**
- Previous years of experience of supporting MS Dynamics NAV/CRM.
- Some Experience of financial processes and accounting to Profit & Loss, Balance Sheet & Trial balance level.
- Track record of managing a workload and being able to prioritize tasks based upon severity and importance.
- Experience of Microsoft Windows Server Operating Systems Server 2003 or later.
- Experience of Microsoft SQL Server 2005 or later knowledge of how to backup and restore databases, use of SQL for queries and updates.
- Knowledge of how ERP or accounting solutions are used in businesses especially in the Manufacturing and Distribution sectors.
- Good understanding of business processes.

As part of the role you will also be required to attend the Cape Town office twice weekly with the rest of the time working from home.

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