Team Leader

2 weeks ago

Durban, South Africa Webhelp Full time

**Job Advert**
Are you ready to put your passion for people to work?

If you have a love for travel, helping others and can uplift a room of people with your energy and positivity, this could be your moment to shine

If your motivation and positivity is what wakes you in the morning and keeps you going then we want you

Webhelp is recruiting a Team leader to join an exciting campaign in Durban, where your wanderlust and knack for communication will be your driving force to inspire, coach and lead a team of hardworking individuals.

You’ll be joining our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

We want an overall team player who is always ready to take on responsibilities and recognise hard work. This amazing opportunity allows you to show off those fast typing, multi-tasking, self-motivating soft skills and reveal your true super powers of problem solving and solution finding.

Place your love for sharing knowledge and helping others in this role and step up to the plate by motivating, your team to achieve set goals and targets, delivering excellent customer expereince at all times.

**What you’ll be doing**
- Ensuring that team members perform in line with required sales performance metrics (Customer Service performance metric)
- Managing workload in a timely and effective manner
- Analysing customer feedback data
- Pursuing quality and assurance initiatives
- Producing business insights
- Presenting recommendations for improvement

**What you’ll need**
- Excellent verbal and written English communication skills
- High level of international geography knowledge
- Exceptional customer care with courteous attitude
- Results orientated with solution driven mentality
- Positive attitude and motivated mindset
- Experience building relationships with ability to motivate and encourage a team
- Understanding how to get the best performance from a team with a genuine interest in working helping your people improve
- Experience of delivering industry-leading customer experience
- Excellent communication, listening, analytical and numeracy skills with strong attention to detail
- Professional, friendly, fair, patient, consistent, open-minded and approachable while also supporting team members
- Ability to analyse data and identify trends
- Good questioning skills so you understand and you are able to take quick and corrective actions when targets are not being hit
- Experience handling difficult or challenging situations and conversations
- PC literate with a good working knowledge of MS Word and MS Excel
- Ability to multi-task and have great organisational skills
- Proven experience of working in a fast paced operational environment or contact centre experience (Advantageous)
- Experience as deputy team leader, team handling experience or previous experience as a people manager

After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity advance your career with our collaborative team of game-changers today.

Job Reference: SA01921

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