Head Analytics

6 days ago

Centurion, South Africa Global Talent Solutions Full time

Role Purpose

To manage the design and delivery of information, analytics and advanced analytics solutions and reporting that provide business with the necessary data and insights to enable data driven decision making. Specific focus is required on variable remuneration models, claims fraud, digital marketing procurement and data ownership.

Responsibilities and work outputs

Drive the delivery of meaningful business intelligence, analysis, reporting and insights

(Internal Process)
- Manage the regular calculations and delivery of variable remuneration structures
- Ensure that the remuneration models in place drive the correct business outcomes and behaviours
- Control the development of the remuneration models in this context
- Manage the regular and systemised delivery of fraud models in the business
- Ensure that the fraud model balances the identification of potential fraudulent cases with the available investigation capacity
- Control the development of fraud identification tools to ensure that optimal value is created through this capability
- Manage the regular marketing insights being provided to the business
- Guide the marketing team with appropriate analytical insight to optimise the spend allocation to various digital and non-digital sub-channels
- Assist the procurement team with the assessment of contractual changes in terms of the financial impact of such changes for the bottom line
- Guide the procurement team with analytical insight and strategic direction to control procurement spend to be sustainable over the long-term
- Assist with analytical insight and strategic direction to optimise operational processes in order to drive efficiency
- Control the prioritisation and sensibility of the Management Information report development process to ensure that reports are useful and prioritised according to business value

Effectively lead team

(People)
- Manage a leading unit relating to analytics, new generation statistics, artificial intelligence and the like
- Drive a culture that guides and directs best practice, fostering an environment of continuous learning - both informal and formal, improvement and cohesiveness.
- Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
- Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
- Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
- Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
- Effectively manage performance within the team in order to ensure business objectives are achieved
- Encourage innovation, change agility and collaboration within the team

Experience and Qualifications
- BCom in Finance, Information Systems or Statistics
- 5-7 years business intelligence or data analytics within client service environment
- Exposure to client strategies (CVP, client experience etc.), complaints management, cost of service metrics, data architecture and data modelling

**Job Types**: Permanent, Full-time

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