Quality Assessor
1 week ago
Direct Independent Brokers is seeking a Quality Assessor to join our dynamic team in the Insurance Sales division. If you have a passion for quality assurance and customer service and a sharp eye and ear for detail and accuracy, we want to hear from you
**Essential Requirements**:
- Completed National Senior Certificate (Grade 12)
- Clear criminal record
- FAIS Fit and Proper status (advantageous)
- Industry-related qualifications (advantageous)
- Previous Call Centre, QA, or Insurance experience is highly advantageous
- Fluency in Xhosa, Sotho, Tswana, Zulu is highly advantageous (the more, the better)
- Proficiency in Microsoft Office with strong skills in MS Excel
- Strong administrative and computer abilities
- Exceptional attention to detail and accuracy
- Ability to work under pressure in a fast-paced environment
**Key Duties & Responsibilities**:
- Evaluate sales agents' call recordings to ensure quality and compliance
- Log QA results on various platforms and spreadsheets
- Provide quality feedback to the QA Manager regarding calls or agent performance
- Perform accurate data capturing and system transfers
- Conduct coaching sessions with agents when necessary
- Carry out campaign-specific sales support and administrative duties
**Additional Info**:
- Working Hours: Monday - Friday, 08:00 AM - 16:30 PM
- Salary: Negotiable based on experience and qualifications
**Job Types**: Full-time, Permanent
Pay: From R8 000,00 per month
Work Location: In person
Application Deadline: 2025/08/22
Expected Start Date: 2025/09/01
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