Business Support Specialist

7 days ago

Johannesburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:

- To be involved in both the support of area of responsibility as well as responsible for monthly uploading of data and extraction and storage of report.**experience and qualifications**:

- Degree or Diploma
- 3 years relevant**additional requirements**:
**responsibilities**:

- Manage costs / expenses within approved budget to achieve cost efficiencies
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
- Take ownership and accountability for the issues assigned or undertaken and communicate effectively with the Business by working closely with the SME to ensure best practices.
- Conduct client focus groups including work study analysis in order to derive a clear understanding of client user needs and requirements from a process point of view and work diligently with technical team to translate business requirements
- Operational workflow analysis and design of business processes (business process modelling) to simplify and streamline existing processes.
- Comply with governance in terms of legislative and audit requirements
- Provide new feature pilot support if products are tested for implementation
- Conduct monthly uploading of data and extraction and store reports.
- Manage own development to increase own competencies
- Re-engineer the development, education and automation of processes to assist in the transfer of knowledge.

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