Donor Engagement and Events Intern

**ABOUT MSF**
Doctors without Borders (MSF) Southern Africa is a global network of principled professionals who specialise in medical humanitarian work driven by our common humanity and guided by medical ethics. We work together in teams, small and large, to respond to the medical needs of people affected by conflict, disasters, epidemics and those excluded from healthcare.
Doctors Without Borders team members are on the ground, working directly, every day. We bear witness and describe what is happening, to raise awareness about the experiences of the people we assist and the situations where we work. We alert the public to emerging crises, acute emergencies and serious challenges, such as lack of access and exclusion from healthcare - and to mobilise support for MSF’s work and social mission, provoking change.Today, MSF is present in more than 70 countries, where thousands of MSF doctors, nurses, logisticians, water-and-sanitation experts, and other medical and non-medical professionals work together to bring essential health services to people caught in humanitarian crises. MSF South Africa is in Johannesburg with an office in Cape Town too. MSF SA is governed by the MSF Southern Africa Association, which is made up of more than 300 members from seven countries in the region.

**The MSF-SA Fundraising Team mission is**:
To inspire and engage the South African community to take action to save lives around the world though financial support towards MSF projects. MSF SA’s fundraising department is responsible for raising private funding, predominantly from individuals, to support our humanitarian mission and our activities in the Southern African region.

**Job Overview**
Reporting to Retentions manager and working directly with Donor Engagement and Events officer, Donor Engagement and Events Intern will provide support on all the fundraising Events and merchandise, he/she/they will ensure all the administration and logístical running of events. Providing essential personal contact to donors and qualified prospects by handling customer service issues, facilitating donors’ Events queries, crowd funding platforms like Givengain, recording of EFT donations on CRM and assisting in all retention activities while learning about fundraising and donor care

**Visions of the post**
- Accurate capturing and recording all donor care requests and queries on the CRM.
- Work with the Donor Care team to archive annual team KPIs and improving donor efficiency.

**Reports to**: Retentions Manager

**Purpose of the job**
The Donor Engagement and Events intern(DEEI) at MSF Southern Africa (MSF SA) will be part of the retentions and Loyalty team in the Fundraising department. Working with the Donor Engagement and Events Officer, the DEEI will provide support on all the fundraising Events and merchandise, he/she/they will ensure all the administration and logístical running of events. Providing essential personal contact to donors and qualified prospects by handling customer service issues, facilitating donors’ queries, crowd funding platforms like Givengain and assisting in all retention activities while learning about fundraising and donor care.

We are looking for a proactive and efficient individual with outstanding interpersonal, oral and written communication skills, a strong work ethic and a commitment to confidentiality and high ethical standards. The Donor Engagement and Events Intern will have the ability to prioritize workload in a timely manner and translate donor requests and queries into the most efficient solution to improve MSF’s donor retention and loyalty objectives.

The Donor Engagement and Events Intern will have to be an individual with a passion for humanitarian causes, a strong customer service focus, and excellent attention to detail. He or she or should be computer literate with high-level oral, Good Networking, and strong social skills.
Key Learnings

**The Donor Engagement and Events Intern will focus on the following learning areas**:

- Events management and organizing.
- Merchandise sells and management.
- Customer care practical responsibilities, customer Relationship system management experience, and user administration.

**KEY TASKS & RESPONSIBILITIES**

**1) Pro-active Events and Engagement program**
- Support the planning and organizing of Fundraising Events such as Marathons, ML Webinars, school visits, donor fundraising initiatives etc
- Ensure that all EFT, crowdfunding and Merchandise website donations are recorded on the database.
- Provide support and actively track and report on the Merchandise and events.
- Facilitate the delivery of Merchandise and events logistics.
- Proactively communicate with donors in a timely and appropriate manner to: thank/welcome them and systematically encourage engagement.
- Work with the Donor Care team to implement the Events strategy by researching and suggesting new ways and connections for events fundraising initiatives.

**2) Re-active Eve