Regional Manager

**Job specification - Regional Manager**

**Purpose of the job**:

- To coordinate Clinic Operations to ensure sales growth, control Clinic expenditure and compliance to operational standards.

**Key responsibilities**:
**Quality**:

- Maintain, update and continuously improve Operations policies and procedures.
- Conduct audits of the Operations Quality Management System.

**Financial Management**:

- Manage expenditure against the budget.
- Manage risks in own work/business environment (assets, cash).
- Safeguard company assets (working capital & fixed assets).
- Lead and drive cost saving and cash conservation initiatives.
- Identify cost saving and cash conservation opportunities.
- Control petty cash.

**Customer Relations**:

- Measure customer satisfaction within a business unit and recommend corrective action.
- Monitor customer satisfaction.
- Develop and manage customer relationships to meet business objectives.
- Liaise with a range of customers.
- Handle and attend to a range of customer complaints.
- Collect customer feedback.

**Supplier Relations**:

- Liaise with a range of suppliers (Landlords, Couriers).
- Foster and maintain supplier relations.
- Interact with internal suppliers (Panacea Pharmacy).

**Stakeholder Relations**:

- Build relationships with a variety of stakeholders (Doctors).

**Operations Strategy**:

- Contribute to the Operations strategy by making recommendations on relevant strategies, systems and initiatives.
- Implement Operations Strategy.

**Operations Management**:

- Maintain targets per region.
- Investigate and initiate best practices for the Operations of the Region.
- Conduct SWOT analysis for the business for improved operation.
- Recommend staff movements to meet operational viability.
- Assist with an action plan to meet sales targets

**Marketing and Advertising**:

- Ensure distribution of fliers

**Sales Management**:

- Maintain and increase sales for the company.
- Communicate targets to Clinic staff.
- Monitor team's performance and motivate them to reach targets.
- Recommend expansion of customer base.
- Conduct and attend to the needs of your existing customers.
- Increase business opportunities through initiating various routes to market.
- Compile and analyse sales figures.
- Maintain a client database for the Clinics.

**Crisis Management (Priapism)**:

- Manage operations risks and shortcomings.
- Come up with mitigating solutions to crisis.
- Get continuous updates during the day and recommend action plans.
- Deal with crisis and emergencies (Priapism).
- Administer the priap kit and manage Priapism.
- Be on stand-by incase of emergency.

**Doctors**:

- Liaise with and recruit Doctors.
- Manage expenses for the Doctor (Travelling, daily payments and accommodation).
- Ensure Doctors' compliance to patient files.
- Conduct random spot checks on Doctors' performance.

**Satellite Clinics**:

- Confirm of premises and Doctors weekly and monthly in advance.
- Ensure there is enough supplies of medication to patients and doctors.
- Recommend staff rotations and movements.
- Ensure there are enough communication/devices in the satellite clinics (cellphone, laptop, fax etc).
- Ensure that car rental is done where necessary.

**Project Management - New Business**:

- Manage processes around opening of a new clinic.
- Recommend renovations and partitions of the rented property to make it clinic user friendly.
- Consider the logistics and convenience for patients.
- Procure furniture and equipment needed for the new operations.
- Supply the need analysis of the premises (chairs, tables, medical equipment)
- Supervise a project team of a Operations project to deliver project objectives
- Manage stakeholder relations on a project.
- Contribute to project initiation, scope definition and scope change control.

**Day-End Administration**:

- Check that the day end procedures have been performed correctly.
- Consolidate day-end spreadsheet and follow up on out of lines before COB.
- Prepare ED report daily and ensure all patients are contacted before COB.

**Stock Management**:

- Ensure Stock availability in clinics.
- Conduct stock audits.

**Reporting**:

- Compile adhoc Operations Reports.

**Performance Management**:

- Manage individual and team performance.

**Industrial Relations**:

- Manage conflicts within the workplace.
- Ensure discipline is maintained in the department (Absenteeism, Time Management, overtime, misconduct, etc.).

**Minimum qualifications and experience required**:
Diploma in Business Management/ Marketing Management

Diploma/Degree in Business Management

At least 3 - 5 years experience in a related role, of which 5 should have been at a management level or experience in a functional/specialist area.

Drivers Licence

Medically fit and healthy

Race: Open

Gender: Male

**Personal attributes**

Analysis of data, attention to details, competitiveness, customer orientated, excellent sales skills, organized workplace, frequent commu