Client Engagement Manager

6 days ago

Johannesburg, South Africa Nedbank Full time

**Job Purpose**
- To execute the FICA and KYC through engaging with CIB clients on-line or at their premises to obtain verification documentation and information for purposes of ongoing due diligence reviews.

**Responsibilities**:

- Keep cost of service at acceptable levels by managing own unit expenses and capacity.
- Plan and implement cost effective processes by aligning to best practice
- Ensure that operations adhere to budget constraints by planning and controlling expenses.
- Ensure early detection of issues and reporting thereof to the project and/or to the client.
- Develop and maintain collaborative relationships with internal and external stakeholders by actively managing call programs.
- Measure client satisfaction through self-outbound and independent external surveys.
- Ensure clients fully understand on/off boarding processes and procedures by constantly communicating with them.
- Build client value proposition by building strategic relationships with key internal stakeholders
- Maintain acceptable risk profile by adhering to risk policies as evidenced by the risk officer.
- Adhere to compliance requirements by meeting cluster requirements of 100% as reported by compliance.
- Ensure continuity in the role and single view of clients by recording all on-site interactions with clients with client software technology.
- Ensure communication and single service experience by clients by meeting all internal compliance governance requirements
- Ensure quality and compliance in company sign up process by monitoring adherence to legislation.
- Ensure that all projects are managed by following defined processes and procedures.
- Management and escalation of risks and issues by regular feedback sessions with stakeholders
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management
- Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Preferred Qualification
- Advanced Diploma/Bachelor's Degree, LLB or Compliance/AML Certificates.
- Minimum Experience Level
- Must have 3-5 years in a relationship management experience

**Technical / Professional Knowledge**
- Banking knowledge
- Banking procedures
- Business Acumen
- Business principles
- Business writing
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Microsoft Office
- Nedbank policies and procedures
- Nedbank vision and strategy
- Principles of financial management
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Decision-making process
- Nedbank culture
- Cluster Specific Operational Knowledge
- Behavioural Competencies
- Communication
- Energy
- Building Trusting Relationships
- Managing Work
- Sales Disposition
- Sustaining Customer Satisfaction
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_

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