HR Business Partner

We are looking for an HR professional who leads with care and delivers with confidence. Supporting a team that values warmth, consistency, and professionalism, the HR Business Partner will play a critical role in shaping culture, supporting leaders, and ensuring compliance and structure are never at odds with humanity. Based on-site at Cape Cadogan Boutique Hotel and Upper Union Restaurant, this role offers the opportunity to make a tangible impact in a fast-paced, people-first hospitality environment.

This is a hands-on role requiring equal parts emotional intelligence, strategic thinking, and administrative precision. You will partner closely with the General Manager and department heads to ensure operational excellence and a values-driven employee experience.

**KEY RESPONSIBILITIES**

**People Operations & Support**:

- Act as the primary HR contact for all day-to-day queries and people matters.
- Partner with the General Manager and HODs to reinforce a high-performance, inclusive team culture.
- Support the delivery of consistent, human-centered employee experience across departments.

**Recruitment & Onboarding**:

- Manage the end-to-end recruitment process, ensuring efficiency and legal compliance.
- Lead warm, structured onboarding processes aligned to brand and operational needs.

**Performance & Employee Relations**:

- Support performance reviews, KPIs, probation feedback, and appraisals.
- Manage employee relations, including disciplinary and grievance processes.
- Engage directly with shop stewards and trade unions, maintaining open, constructive dialogue and supporting wage negotiations and procedural fairness.
- Coach managers in handling IR matters with legal and emotional intelligence.

**Training & Development**:

- Identify training gaps and coordinate relevant internal and external learning interventions.
- Track compliance with skills development and employment equity obligations.
- Support succession planning and the development of internal talent pipelines.

**Compliance, Administration & Transactional Delivery**:

- Maintain all HR records, including contracts, performance documentation, and leave registers.
- Prepare monthly payroll input and liaise with central payroll for accurate processing.
- Ensure full compliance with **BCEA, LRA, EE Act**, and company policies.
- Standardise and maintain current documentation, job descriptions, and SOPs.

**REQUIRED SKILLS & EXPERIENCE**
- Diploma or Degree in HR Management / Industrial Psychology (NQF 6-7).
- 5+ years’ HR Generalist experience, preferably in hospitality or luxury retail/service environments.
- Strong working knowledge of South African labour legislation, including unionised environments.
- Experience with Sage, ESS or other HRIS platforms.
- Mature, emotionally intelligent, and able to manage sensitive people issues with discretion and professionalism.
- Comfortable working flexibly, including weekends or evenings when operations require it.
- Confident communicator with the credibility to coach managers and support change.
- Organised, detail-oriented, and passionate about creating meaningful work experiences.

**MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION**
- Excellent attention to detail.
- Guest focus philosophy, living the MORE brand and driving the MORE experience.
- Excellent communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & solution seeking skills.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- Must work accurately under pressure.
- People skills - tolerance, patience, and care, ability to receive constructive feedback openly.

**We create opportunities and experiences for people to enrich their lives.**

**Our values guide our behaviours and how we act, and they help us find the right partnerships for growth**:
Be **AWARE** (the “thoughtful” value)

Eyes and ears open

Arrive ready

Be human

Respond **GENEROUSLY** (the “more” value)Always respond

Give more, do more

Have a mindset of abundance

Strength in **DIVERSITY** (the “family” value)Act in harmony

Work together

Act inclusively

Make it **BETTER** (the “continuous improvement” value)

Positively influence

Keep learning

Own it