Service Advisor

1 week ago

Cape Town, South Africa CFAO Full time

**General information**:
**Join our CFAO MOBILITY Division **

**MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS**

Comprising the most extensive vehicle retail network in Africa, we provide all mobility-related sectors with a multi-brand offer, partnering with global automotive manufacturers : sales of new and used vehicles, short or long-term rentals, fleet management and maintenance.

Our Offer includes the complete automotive offering, including, two-wheelers, marine engines, coaches, lorries, handling equipment, tyres and spare parts. Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.

We looking for a **Service Advisor M/F **based **:South Africa**

**Minimum Requirements**:

- **
Grade 12 qualification/ equivalent.**:

- ** 3 - 5 years’ Dealership experience in a Service Advisor position.**:

- ** Computer literacy skills and competency to make use inhouse system.**:

- ** Clean criminal record.**:

- ** A valid unendorsed SA driver's license**

**Practical knowledge of**:

- ** The product range/ brand.**:

- ** Training on manufacturer’s range.**:

- ** Customer Legislation and Trade practices.**:

- ** Updated technical terminology and mechanical concepts.**

**Proficient experience in**:

- ** A corporate motor dealer group advantageous.**:

- ** The manufacturer’s range.**:

- ** Good verbal and written business communication in Afrikaans and English.**:

- ** A neat appearance, presentable and a positive, honest work ethic.**:

- ** Interpersonal interaction/ relationship building with people at all levels.**:

- ** A considerate team-player.**:

- ** Understanding and addressing the clients' needs.**:

- ** Effective negotiation and persuasive influence.**:

- ** A good CSI record.**:

- ** A proven CE track record.**:

- ** A disciplined, deadline-driven work ethic and the ability to work under pressure.**

**Profil Request**:
**Job Specification**:

- ** Comply with internal/ Group service standards and procedures for optimal performance levels.**:

- ** Assist customers with enquiries, bookings, scheduling services and collection of vehicles.**:

- ** Liaise with the Foreman to ensure quality workmanship and productive control-procedures in the service department.**:

- ** Accomplish adequate daily labour sales targets to achieve monthly budgeted figures.**:

- ** Prepare and manage job cards and Technician notes with the required service details.**:

- ** Ensure that all vehicles are serviced and maintained to customers' requirements and franchise standards.**:

- ** Authorize the required parts to be ordered and follow up on outstanding parts on order.**:

- ** Provide thorough feedback to the customer regarding services done and/ or outstanding.**:

- ** Contact existing and potential customers and sell additional services e.g. maintenance plans.**:

- ** Ensure that all costs, invoices, and claims are accurately completed daily.**:

- ** Manage customer complaints quickly and effectively for optimal customer satisfaction.**:

- ** Build continuous positive customer experiences and -relationships for enhanced customer satisfaction and retention.**:

- ** Ensure that satisfactory CE levels are achieved as per manufacturing targets.**:

- ** Continuously maintain high levels of productivity.**:

- ** Any ad hoc admin/ other responsibilities as and when required.

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