Service Advisor

6 days ago


Cape Town, South Africa Unique Personnel Full time

**Job Number**
- 37120

**Job Type**
- Permanent

**Job Title**
- Service Advisor

**Computer Skills**
- MS Excel,MS Word

**Industry**
- Automotive - Motor Vehicles

**City**
- Cape Town

**Province**
- Western Cape

**Customers**
- Hours sold
- Productivity (hours sold vs hours available)
- Add on sale (upselling)
- Service appointments
- Warrant/maintenance work and claims

**Administration**
- Sales transactions
- Adhere to Company standards
- Adhere to Admin policies and procedures

**Risk management**
- Car key control
- Courtesy/loan vehicles control
- OHASA

**Suppliers and employees**
- Team work - maintain relationship with all relevant departments i.e. parts, warranties, admin, etc

**Other**
- Perform the duties associated with the costing/warranty & maintenance which includes, but not limited to accurate and complete costing of job cards, obtaining authorisation for warranty and/or maintenance work, timeous and accurate submission of claims, receiving and receipting customer payments and maintaining a dedicated cash box**Inherent Requirements**
- At least 5 - 10 years of service advisor experience, within the motor industry Matric certificate or equivalent. Autoline experience in POS- Unendorsed driver’s license (B).- Computer literacy.- Willingness to work flexible hours/over time.- Professional appearance and 1st impressions.- Fluent, clear English communication.- Ability to handle difficult customers.- Customer service orientation.- Ability to build positive relationships.- Helpful and supportive behaviour in interactions.- Persuasive, fluent and confident communication.- Sense of urgency.- Physical fitness and ability to handle stress.- Professional telephonic etiquette.- Attention to details.- Ability to up-sell.- Advanced MS Excel and MS Office- Workshop loading processing**What Qualification**

**Minimum Qualification**
- Diploma

**Status**
- Pending / Unavailable


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