Customer Service Representative

11 hours ago

Polokwane, South Africa Tracker South Africa Full time

**Listing reference**: track_001523
- **Listing status**: Online

**Position summary**:

- **Industry**:IT & Internet- **Job category**:Customer Service-
- **Location**:Polokwane / Pietersburg- **Contract**:Permanent-
- **Remuneration**:MARKET RELATED- **EE position**:Yes

**Introduction**:
**Job description**:

- Assisting Sales Consultants and Administrative Support.
- Process Sales Contracts/Information
- Maintain region records, statistics reports and activity Reports.
- Follow up Leads /Queries.
- Liaise with all necessary Departments regarding scheduled fitments.
- Data Capturing.
- General Office Administration.
- Reception Duties. Receive and administer incoming Calls.
- Attend to/Follow up and Resolve Client Queries from Dealers, Brokers, Fitment Centres, Corporate Clients, HO
- Provide Excellent Customer Service to Internal and External Clients.
- Provide Service within the Region as well as other departments/regions/staff within Tracker.
- Embrace Service Excellence.
- Assist with any other tasks or duty assigned to you by the Supervisor/Manager
- Update all Client's Profile Details on System. (Walk In or Phone In)
- Follow up on Loading of Contracts from Dealers, Brokers and Corporate Clients
- Provide Weekly Sales Stats to Sales Consultants
- Ensure the Lead Source and Pricing Source is captured correctly
- Provide Service to both Existing and Prospective Clients
- Ensure both the Company and the Customer best interest is kep at Heart
- Provide insurance certificates
- Liaise with Dealers, Brokers, Fitment Centres, Corporates, Sales, Staff at Head Office

**Minimum requirements**:

- Matric with at 2 years’ experience in an administrative role
- Previous experience is the logistics or tracking industries would be advantageous
- Proficiency in MS Office & Outlook
- **We Got You. At Home. On Roads. In Life.

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