Customer Service Representative

1 week ago

Polokwane, Limpopo, South Africa Tracker Network Full time

Listing reference: track_001523

Listing status: Online

Apply by: 28 November 2025

Position summary

Industry: IT & Internet

Job category: Customer Service

Location: Polokwane / Pietersburg

Contract: Permanent

Remuneration: MARKET RELATED

EE position: Yes

Introduction

TRACKER requires the services of a Representative: Customer Services for the Polokwane region. The successful candidate will be responsible for all related sales support duties for the Polokwane Sales Support Department.

Job description
  • Assisting Sales Consultants and Administrative Support.
  • Process Sales Contracts/Information
  • Maintain region records, statistics reports and activity Reports.
  • Follow up Leads /Queries.
  • Liaise with all necessary Departments regarding scheduled fitments.
  • Data Capturing.
  • General Office Administration.
  • Reception Duties. Receive and administer incoming Calls.
  • Attend to/Follow up and Resolve Client Queries from Dealers, Brokers, Fitment Centres, Corporate Clients, HO
  • Provide Excellent Customer Service to Internal and External Clients.
  • Provide Service within the Region as well as other departments/regions/staff within Tracker.
  • Embrace Service Excellence.
  • Assist with any other tasks or duty assigned to you by the Supervisor/Manager
  • Update all Client's Profile Details on System. (Walk In or Phone In)
  • Follow up on Loading of Contracts from Dealers, Brokers and Corporate Clients
  • Provide Weekly Sales Stats to Sales Consultants
  • Ensure the Lead Source and Pricing Source is captured correctly
  • Provide Service to both Existing and Prospective Clients
  • Ensure both the Company and the Customer best interest is kep at Heart
  • Provide insurance certificates
  • Liaise with Dealers, Brokers, Fitment Centres, Corporates, Sales, Staff at Head Office
Minimum requirements
  • Matric with at 2 years' experience in an administrative role
  • Previous experience is the logistics or tracking industries would be advantageous
  • Proficiency in MS Office & Outlook
  • We Got You. At Home. On Roads. In Life.
Should you not hear from us within 4 weeks, please consider your application unsuccessful.

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