Manager: Recoveries

**Requisition Number and Contact Details**

REQ # 114377

Talent Acquisition Consultant - Ezekiel Dube

**Location**

Western Cape Paarl

Job Family

Credit

Career Stream

Credit Recoveries

Leadership Pipeline

Manage Self: Professional

**Job Purpose**

**Responsibilities**:

- Rehabilitate delinquent accounts by concluding a settlement agreement and arrangements with client within mandate.
- Meet monthly individual and team performance (Business and Financial) targets by proactively managing the portfolio.
- Build and maintain effective working relationships with internal and external stakeholders by providing support, communicating effectively and conducting self professionally.
- Create world-class customer service by resolving queries effectively within turnaround times.
- Drive efficiency of team delivery by planning and executing business strategies and reviewing daily reports.
- Manage performance, skills and knowledge of the team by conducting on the job training, counselling and coaching.
- Enhance policies and procedures by recommending and making submissions to the relevant parties with supporting documentation.
- Adapt to changes in Legislation by staying up to date, attending industry related workshops and information sessions.
- Maintain and improve professional and ethical reputation by enforcing compliance to regulations, policies and procedures.
- Manage performance of external stakeholders by operating within the specified parameters, mandate and Service Level Agreements (SLA).
- Identify team performance gaps by conducting performance evaluations and analysing performance data from the Management Information System (MIS).
- Implement business risk management practices by identifying and assessing the risk and take appropriate action.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
- Participate and support corporate responsibility initiatives for the achievement of business strategy.
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Minimum Experience Level

5 years experience in recoveries / collections industry

**Essential Qualifications NQF Level**
- Relevant Law Degree

Preferred Qualification
- Admitted Attorney / Commerce Degree

Type of Exposure
- Analysing situations or data that require an in depth evaluation of multiple factors
- Building and maintaining effective relationships externally and internally
- Developing ways to minimise risks
- Managing multiple tasks
- Managing multiple projects.
- Influencing stakeholders to obtain buy-in for concepts and ideas
- Communicating complex information
- Brainstorming ways of improving a processes or strategies
- Conducting gap analysis
- Providing professional advice/opinion

**Technical / Professional Knowledge**
- Banking procedures
- Business Acumen
- Data analysis
- Financial Accounting Principles
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Decision-making process
- Negotiation skills
- Cluster Specific Operational Knowledge
- Debt recovery practices

Behavioural Competencies
- Coaching
- Communication
- Decision Making
- Stress Tolerance
- Work Standards
- Managing Work
- Technical/Professional Knowledge and Skills
- **_Please contact the Nedbank Recruiting Team at
+27 860 555 566
_