Installed Base Services and Training Manager

**Job Advert Summary**:
Automation Control Solutions is a market leader in Southern Africa in the field of Process Control Instrumentation providing world-renowned products, specialised training, after sales service and technical support. Automation Control Solutions represents Emerson Automation Solutions in Southern and Eastern Africa.

**Minimum Requirements**:
***ACADEMIC QUALIFICATIONS**

**A minimum of a Matric and one of the following**
- N6 Engineering / NDip Engineering - Instrumentation (required) (NQF6) **or**,
- Bachelor of Engineering Technology Honours (NQF8) **or**,
- Baccalaureus Technologiae (B Tech) (NQF 7) **or**,
- National Diploma Electrical Engineering (NQF6)
- Emerson Certification (Complete in prescribed time frame, post-employment)

**PRACTICAL EXPERIENCE**
- 5 years Process / Instrumentation related experience
- Formal Training Experience
- Experience in a training environment
- Control Systems environment configuring, testing, commissioning instrumentation of control systems
- DCS and or PLC and SCADA Configuration Experience
- DeltaV DCS experience would be an advantage
- Presentation experience
- Basic Understanding of Project Execution according to Industrial / Systematic procedures
- Report writing skills
- MS Office proficiency - Word and Excel in particular

***GENERAL**
- Drivers Licence (Code EB) or better

**Duties and Responsibilities**:
**KEY PERFORMANCE AREAS**

**_ Installed Base Services_**
- Manage all day-to-day activities of Installed Base Services (IBS) technicians
- Schedule all weekly / monthly IBS SLA work/hours and allocate resources
- Review monthly SLA reports and present to customers
- Verify technicians’ training progress vs Emerson Certification and skills matrix
- Determine effectiveness of SLA’s and amend activities where required
- Promote and obtain orders for SLA’s with new customers
- Keep record of the maturity dates of all SLA and Guardian contracts and ensure timeous renewal
- Attend in person to specific SLA’s
- Produce a comprehensive monthly report on activities and utilisation for the Operational Review Meeting

**_Process Systems Solutions Training_**
- Establish and coordinate training budget (catering, printing, cost of training certification, etc.)
- Develop and maintain Training Schedule in accordance with customer requirements and trainer availability
- Publish training schedule - ACS and Emerson training courses
- Coordinate training intervention (booking training venue, catering, training material etc.)
- Evaluate course effectiveness
- Maintain and update training software and equipment
- Report to Emerson on all training courses done to uphold the terms and conditions of Emerson Agreement
- Market products during training
- Supervise Training Administrator
- Attend and successfully complete Emerson PSS equipment training courses to become certified in at least 3 training courses
- Identify new training opportunities to increase profitability

**KNOWLEDGE, SKILLS AND ABILITIES**
- Passion and skills working with people
- Respectable knowledge relating to engineering within a Process Control environment
- High level of network and computer literacy as well as communication protocols
- Competent in the configuration of Function Block Diagram, Sequential Function chart and Structures Text
- Competent in control system Server/ Workstation and software version upgrading and migration

**BEHAVIOURAL COMPETENCIES**
- Maintain effective external customer relationships
- Produce and maintain quality and technical results
- Share functional expertise with team members
- Work smart and effective
- Be innovative and creative
- Ensure proper communication to team members and managers

**PERSONAL QUALITIES**
- Presentation skills
- Problem analysis and solution driven
- Communication and presentation
- Time management, task planning and prioritising
- Initiative
- Inherent Service ethic