Head of Customer and Integration Applications

1 week ago

Cape Town, South Africa Cape Union Mart - Head Office Full time

**Role responsibilities include (but not limited to)**:
Team leasdership
Expert in above processes and systems with the ability to identify areas of need and build a strong team to strengthen IT’s partnership with the business
Ensure systems and services are performing, while leading and cultivating talent to cover current and future requirements
Management of the IT roadmap regarding enhancements, upgrades, and process improvements
Understand process steps and data flows end to end across involved systems
Collaborate with vendors to design, implement, and steadily improve our customer solutions
Manage enhancements from requirements gathering to implementation and go live
Provide team support for issues appearing in the communication or processing of data
Monitor industry trends and innovations which will help to elevate our solutions and strategy
Experience managing relationships with internal stakeholders and external business partners
Demonstrates a collaborative mindset, nurture teamwork and influence cross-functional activity
Excellent verbal and written communication including strong presentation and group speaking skills
Excellent organisational and project management skills
Excellent analytical skills - ability to manage large datasets
Must have a desire to learn new business operations
Integration
Deep understanding of data and messages
Validate and align process and system changes with IT Infrastructure stakeholders
Provide support for issues appearing in the communication or processing of data
Analyse and propose improvements in sales processes, methods, and tools
Define, document, and implement processes for integration to ensure compliance and standardisation across stakeholders
Leads a team to identify, document, and communicate opportunities and their potential improvements related to processes, technology and people areas
Improve API integrations by studying current practices
Shares information cross-functionally to improve workflow processes
Responsible for on-time delivery and overall quality of deliverables
Partner management
Establish and document standard operating procedures with the external service providers
Define support strategy and manage SLAs with service providers
Prepare and conduct quarterly partner reviews
Experience

**Beneficial areas of knowledge and expertise for this role**:
Bachelor’s degree in computer science or business
Five-plus years of experience in Oracle or similar
Five-plus years of experience in a functional senior IT managerial role
Experience or understanding of end-to-end multi-channel processes
Comprehensive understanding of integration points into best-of-breed third-party solutions
Strong knowledge of the Oracle technical system architecture
Demonstrate high level analytical and problem-solving skills
Proven project management skills
Strong communication skills (verbal and written) with the ability to collaborate cross-functionally
Core values
Integrity (doing what’s right)
Inclusion (encouraging diversity)
Teamwork (working together)
Excellence (being your best)
Accountability (taking personal responsibility)

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