Flight Consultant

At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Flight Consultant (Aviation Trip Planning) required by one of the World’s leading suppliers of aviation fuel and trip planning services

Johannesburg, South Africa

World Fuel Services Corporation is a global leader in the downstream marketing and financing of aviation, marine and land fuel products and related services. With revenues in excess of $30 Billion, a global footprint of 48 office locations serving over 200 countries and territories, and over 4700 employees based in 25 countries, World Fuel Services offers its customers a value-added outsource service for supply, quality control, logístical support and price risk management.

WFS,

is a publicly listed company (NYSE: INT), headquartered in Miami, Florida and currently ranked # 92 on the Fortune 500 List.

Core duties will include:

- Strive to maintain a high level of customer service and practice the Commercial Trip Service (CS) philosophy of “never saying NO” to a customer. Also, work to maintain a high level of respect and cooperation among all colleagues in the World Fuel Services family.
- Request and obtain ground services (ground handling, permits, slots, customs, hotel, transportation, fuel, etc.) for CS customers.
- Assume full responsibility, along with all CS team members, to ensure “quality control” of the CS product.
- Follow all department and company policies and procedures.
- Assume additional duties as needed and assigned by the CS Management Team.
- The Flight Consultant is guided by department policies and procedures as well as guidelines established by the various Civil Aviation and Customs offices along with the ATC, DOT and IATA. Within all of these parameters the FC must be able to determine what can or cannot be done on behalf of the customer and then take the appropriate action.
- Good trip planning by a Flight Consult will keep a customer satisfied, which in turn will help safeguard the profit generated by that customer.
- The Flight Consultant does not have any INTERNAL supervisory responsibilities; however the Flight Consult does have measurable influence over EXTERNAL “team members” such as ground handlers/agents. The Flight Consultant must be able to direct our network of agents, as needed, to ensure operational excellence.

The Individual
- Flight operations external course attendance and qualifications is highly desirable.
- Aviation pilots license is desirable.
- Work experience gained in aviation operations or customer services capacity is essential. Aviation trip planning experience is highly desirable.
- Strong customer service skills are essential.
- Strong organizational skills and project management skills are essential.
- Strong multi-tasking skills and experience is essential.
- Commercial aviation knowledge or work experience is highly desirable.
- Oral and written communication skills in English is essential.
- Strong IT skills (familiarity with MS Office suite) is essential.
- The ability to work independent within an office or remote environment is essential.
- The ability to work remotely successfully in a system orientated role is essential.

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