Technical Operations Senior Manager: Cec
2 days ago
**Job Purpose**
Manage day-to-day operational activities within the post-paid business to ensure the smooth running of processes. Work with third parties to deliver the outcomes required and enhance operational processes.
**Responsibilities**
**Operations Management**
- Support the COO in the day-to-day running of the department
- Manage relationships with key strategic operational and outsource partners
- Manage commercial elements of vetting, customer care and supply chain functions
- Management reporting on KPIs and metrics across all operational workstreams
- Identify and implement business improvement initiatives
- Identify new trends and opportunities to improve the services we offer
- Develop in-depth knowledge of core products and utilize this knowledge to successfully support operations teams
- Responsible for the implementation of new operational processes and procedures for effective and efficient team operations
- Encourage a company culture that drives top performance and high morale
- Collaborate with senior stakeholders
- Build alliances and partnerships with other organizations and partners
**Project Management**
- Assist in identifying, prioritising and evaluating operations projects within the business
- Manage operations-related projects
- Collaborate across project and operational teams and individuals to achieve desired outcomes
**Self-Management**
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
**Behavioural Competencies**
- Have fun and find purpose
- Demonstrate honesty and integrity
- Strive for Customer Centricity
- Innovate boldly
- Be both agile and entrepreneurial
- Build relationships and trust
- Develop our people for long-term success
- Be an agent of change
- Collaborative
**E**ducation**
- Minimum University degree
- Relevant post-graduate qualification
**Experience**
- Minimum 15 years operations experience
- Commercial negotiations and relationship management experience essential
- Specific experience in Telco / Cellular / Post-paid advantageous
- Working knowledge of Credit Vetting, Customer Care, Supply Chain and Inbound/Outbound Channel Management including Telesales advantageous
- A basic understanding of CRM, Billing platforms and RAN advantageous
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