Customer Services Officer

6 days ago

Centurion, South Africa Virbac Full time

Experiencing together a unique human adventure
- Animal health is key to the health of the planet. Working at Virbac means taking part in a unique human adventure in which the engagement of each individual contributes to its evolution. Encouraging internal mobility between positions and countries, offering individual development plans and building a partnership based on trust between managers and employees are as many perspectives of motivation for our teams. We also offer them a work environment conducive to exploring new territories and balancing their professional and personal lives. Finally, fostering their engagement to animal health also means listening to them and helping them to acquire new skills, preparing them for the challenges of tomorrow and encouraging them to contribute to an ever more responsible approach to our business.
- Area of responsibility 1: Order Processing
- Main activities_
- Provide excellent customer service by delivering quick and accurate responses to customer orders, queries and complaints.
- Ownership of all aspects regarding orders (local and export), credits, and free material requests.

Expected results- Accurate processing of all sales orders received to ensure on time in full (OTIF) deliveries aligned with set CS standards.-
- No more than 50 process errors per year-
- Ownership of the customer lists assigned to each but also to assist fellow order clerks Customer Service Officers when needed.-
- Update /Implement new pricing and specials (as per timeous communication) accurately as required onto the Movex System.-
- Ensure back order reports are monitored, and follow up with customers when products are released to determine if delayed orders must be honored - to be done for any orders outstanding for 30 days or more.-
- Track and trace queries within 48 hours received regarding orders dispatched from the warehouse / courier company.-
- To provide documents requested by customers, i.e. copies of invoices / credit notes / waybill etc. within 48 hours of receiving the request.-
- Timeous reporting (5th of every month) as needed and specified by customers and Virbac management, i.e. client outstanding products reports, FMR monthly reports, etc.-
- Coordinate logistics within 48 hours for export orders and permits received to ensure timeous delivery to export countries.- Area of responsibility 2: Management of Credit Claims
- Main activities_
- Accurate response and closing of Credit claims
- Expected results- Tending to customer queries and complaints - giving accurate feedback to the Creditor Clerk within 48 hours.-
- Assist processing of credits received from customers timeously and efficiently (within 48 hours).-
- To assist or as instructed by Management in the absence of the Creditor Clerk to attend to the above duties as per above criteria.Requirements (Diploma and experience)- Grade 12-
- Computer literacy- **Skills**:
- Analyse problems and situations-
- Manage execution showing drive and result orientation-
- Demonstrate customer focus-
- Promote collaboration across functional and geographical boundaries-
- Communicate effectively and influence others-
- Empower and motivate team members.Virbac provides numerous career opportunities, thanks to the diversity of its jobs and their international dimension.

Joining Virbac means joining dynamic teams ambitious for success.

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