Restaurant General Manager

Job Title: Restaurant General Manager (RGM)

Company: TradeON (KFC Franchisee)

Location: Cape Town (Northern Suburbs), Western Cape

About TradeOn (SA):
Welcome to TradeOn (SA), a dynamic force shaping the landscape of quick-service dining in South Africa. As one of the premier KFC franchisees, TradeOn (SA) boasts a significant footprint with multiple restaurants strategically spread across diverse provinces. At the heart of our operations lies a commitment to excellence, where we transcend the ordinary to create extraordinary experiences for our customers, employees, and communities.

Role Overview:
As a Restaurant General Manager (RGM) at TradeOn, you will be responsible for overseeing the overall operations of a designated KFC restaurant, ensuring the highest standards of service, quality, and cleanliness are maintained. You will lead and inspire a team of dedicated employees to deliver exceptional customer experiences, drive sales growth, and achieve business objectives.

Key Responsibilities:
1. Operational Leadership: Lead all aspects of restaurant operations, including staffing, training, inventory management, and compliance with company policies and procedures.

2. Team Management: Recruit, train, and develop a high-performing team of employees, fostering a positive work environment and empowering team members to excel in their roles.

3. Customer Satisfaction: Ensure exceptional levels of customer satisfaction by consistently delivering high-quality products, prompt service, and a clean, inviting restaurant environment.

4. Sales and Profitability: Drive sales growth and profitability through effective cost management, strategic pricing, and proactive sales initiatives.

5. Quality Assurance: Maintain strict adherence to KFC brand standards and food safety protocols, conducting regular audits and inspections to ensure compliance.

6. Community Engagement: Act as a brand ambassador within the local community, participating in community events and initiatives to build positive relationships and enhance brand visibility.

7. Performance Management: Monitor and evaluate restaurant performance against key performance indicators (KPIs), implementing corrective actions as needed to achieve targets.

8. Continuous Improvement: Identify opportunities for operational improvement and innovation, implementing best practices and driving continuous improvement initiatives.

Qualifications and Experience:

- Minimum of 5 years of experience in restaurant management, with a proven track record of success in a similar leadership role.
- Excellent leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
- Strong business acumen and analytical abilities, with the capacity to effectively manage financial performance and drive profitability.
- Exceptional customer service orientation, with a passion for delivering outstanding experiences to every guest.
- Sound knowledge of food safety regulations and compliance requirements, with a commitment to upholding the highest standards of food safety and hygiene.
- Proven ability to thrive in a fast-paced, dynamic environment, with the flexibility to adapt to changing priorities and operational needs.
- Relevant qualifications in hospitality management or a related field will be advantageous.

Join the TradeOn Team:
Ability to commute/relocate:

- Kuils River, Western Cape: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- High School (matric) (required)

**Experience**:

- Restaurant management: 5 years (preferred)
- Senior Management: 5 years (preferred)
- Management: 5 years (preferred)

License/Certification:

- South African ID (required)

**Location**:

- Kuils River, Western Cape (preferred)

Work Location: In person