Ai Solutions Architect

**Location: Cape Town**

**Working Practices: Hybrid | Mondays and Thursday in office and remaining days remote**

**Contract Type: Permanent**

**Working Hours: 10H00 - 18H30 SAST**

**Job Summary**:
GenAI has sparked a revolution in education, and this is a unique role who’s ambition is to be at the forefront of education innovation globally. As an AI Solution Architect, you will lead the design and development of innovative GenAI-enabled learning solutions for our clients around the world.

This is a global role, reporting to the Director of Learning and Operations (International), and is both outward-looking, designing and implementing AI solutions that drive educational innovation as well as architecting internal efficiency workflows.

You will be responsible for bridging the gap between business needs and technical AI implementations, ensuring that AI models and systems integrate seamlessly with university partner infrastructure and are aligned with business and educational goals.

**Key Responsibilities**:
**Leadership and Cross-Functional Collaboration**
- Provide leadership and guidance to the GenAI team, with the aim of pioneering GenAI technologies to enhance learner experience and continue to lead the world in effective education solutions.
- Lead a team of GenAI specialists in Learning, Production and Technology in order to deliver effective, engaging and scalable learning solutions
- Work with global colleagues in our offices in Australia, UK and USA to both understand client needs and strategize innovative and cost effective solutions that will delight clients and students
- Stay abreast of GenAI developments and take responsibility for ensuring the rest of the company is skilled and equipped to deliver excellence in a rapidly evolving landscape

**Technical Architecture and Implementation**:

- Drive innovation in education solutions, understanding the evolving needs of students and developing both personalized learning and mastery based GenAI enabled experiences
- Architect scalable GenAI solutions that integrate with existing educational technology infrastructure
- Develop knowledge bases and RAG systems, integrating vector databases for efficient information retrieval
- Oversee the technical implementation of AI-augmented design solutions and student-facing technologies

**Data Visualization and Data-Driven Decision-Making**
- Utilize data-driven insights to refine human-augmented design processes, optimize AI-human task allocation, and improve collaborative workflows
- Present efficiency data and ROI findings to executive stakeholders through clear and compelling documentation that demonstrates the business value of human-augmented approaches
- Collaborate with account executives, learning architects, and bid writers to outline AI services and technical solutions for sales opportunities
- Drive the development of compliance, governance, and ethics frameworks, particularly aligning with United Nations human rights principles, maintaining key documentation

**Requirements**:
**Qualifications and Technical Expertise**
- Bachelor's degree in Software Engineering, Education, AI/ML, Business or related fields
- Experience in AI/ML solution architecture and implementation
- Advanced understanding of Large Language Models (OpenAI, Anthropic Claude, Gemini)
- Experience with cloud services (Azure, AWS) and deployment platforms
- Knowledge of API programming, particularly Python and JavaScript
- Understanding of vector databases and RAG system implementation

**Leadership and Management Skills**
- Proven experience in client-facing roles in a consulting business
- Experience leading a team and collaborating across business functions
- Strong project management capabilities with experience in agile methodologies
- Experience with Learning Management Systems (LMS) and educational technology platforms
- Knowledge of data privacy regulations (FERPA, GDPR) in educational contexts as well as relevant governance best practices
- Familiarity with educational concepts, with experience in the online education environment

**Success Metrics**
- Successful delivery of innovative GenAI enabled learning solutions within project timelines and budget constraints
- Internal AI implementation efficiency gains
- Client satisfaction and successful project implementations
- Effective collaboration with cross-functional teams and stakeholders
- Compliance with security and governance standards
- Innovation impact through scalable GenAI architecture designs

**Benefits**

**About OES**

OES is a vibrant and values-led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student-focused, innovative, and embrace change with a growth mindset to ensure we achieve our vision of being the world’s most impactful enabler of